Complaint Review: HErbal Smoke Shop - Global Life Enhancements

First off, I'm an herbalist. Per every pound of "bud" they are putting out, they maybe have $3.00 in raw materials. There are no hybrid buds. All these things, except the Hawaiian, are put together by people. Yes, they are made, they are not "buds", they are mixtures of products that are then held together by herbal extracts. If you want quality herbal smokes, research Sun Coast Organics. No, I'm not an employee of theirs, and I don't actively smoke their products. However, I have smoked some of their products and was happy with them. Just remember, most of GLE's products will give you a bad taste, headache and heartache having to deal with this dumb company. And if they send 30K orders per month, why would the owner, Brian, need to own a company that sells cats?

Dear Derek,

I have recently ordered an item from your company and after finding out about these COMPLAINTS, I'd like to offer my opinion. While my product has not arrived yet, i think that as a businessman myself you could do better.

First, Slander is any UNTRUE statement meant to harm a person or company's good standing in a community. The statements by the complainants was not untrue as they have all stated that you have not returned voice mails, emails and other forms of communication. They have also stated that you have neglected to return monies to them as requested. Your rebuttal is that they should get a hold of you through numbers or email address and you state that you have not received any of those forms of communication. None of these complaints sound like buyers remorse, they sound like genuine complaints. By stating that you have a great track record is not a statement of your track record for these individuals. Rebuttals to these complaints only further upsets these people as you have the time to get online and rebuke the claims, yet you have no time to refund the money without a fight.

Second, you being a Customer service manager as you stated, have been so far responsible for slander under your company's name. I wonder if your company knows that you have slandered the United States Government with the accusation that the United States Postal Service has stolen items from your customers? This is definitely something that the Postmaster General of the United States should be aware of. If it's true, you owe it to the customers and the citizens of the United States to come forward and show the proof so that those responsible can be brought to justice.

Third, in my opinion and it's mine only, that every rebuttal you offer is calculated and cunning. Offering the same rhetoric that would only upset the customer further. Why have you not offered the customer a different means of communication. Offer yourself to call them instead of asking them to repeatedly call you. There are many ways to communicate and while all aren't perfect, adding insult to injury by stating that these numbers or email addresses are the ONLY ways to contact you was to, as best wrong. I'm not attacking you or the company as i have no reason yet and my merchandise is en route. But i believe that if you are going to continue in your current position in the company with such a great track record, you might want to address these complaints with more understanding and compassion. I have even read one complaint where you called the complainants complaint, "Ridiculous and unwarranted".

I hope these help you and you can get a better understanding on where we the consumer are coming from. Sometimes we feel as if we're getting no where with you guys because of the way things are handled.

Have a great day and good luck in future rebuttals:)

Dear Derek,

I have recently ordered an item from your company and after finding out about these COMPLAINTS, I'd like to offer my opinion. While my product has not arrived yet, i think that as a businessman myself you could do better.

First, Slander is any UNTRUE statement meant to harm a person or company's good standing in a community. The statements by the complainants was not untrue as they have all stated that you have not returned voice mails, emails and other forms of communication. They have also stated that you have neglected to return monies to them as requested. Your rebuttal is that they should get a hold of you through numbers or email address and you state that you have not received any of those forms of communication. None of these complaints sound like buyers remorse, they sound like genuine complaints. By stating that you have a great track record is not a statement of your track record for these individuals. Rebuttals to these complaints only further upsets these people as you have the time to get online and rebuke the claims, yet you have no time to refund the money without a fight.

Second, you being a Customer service manager as you stated, have been so far responsible for slander under your company's name. I wonder if your company knows that you have slandered the United States Government with the accusation that the United States Postal Service has stolen items from your customers? This is definitely something that the Postmaster General of the United States should be aware of. If it's true, you owe it to the customers and the citizens of the United States to come forward and show the proof so that those responsible can be brought to justice.

Third, in my opinion and it's mine only, that every rebuttal you offer is calculated and cunning. Offering the same rhetoric that would only upset the customer further. Why have you not offered the customer a different means of communication. Offer yourself to call them instead of asking them to repeatedly call you. There are many ways to communicate and while all aren't perfect, adding insult to injury by stating that these numbers or email addresses are the ONLY ways to contact you was to, as best wrong. I'm not attacking you or the company as i have no reason yet and my merchandise is en route. But i believe that if you are going to continue in your current position in the company with such a great track record, you might want to address these complaints with more understanding and compassion. I have even read one complaint where you called the complainants complaint, "Ridiculous and unwarranted".

I hope these help you and you can get a better understanding on where we the consumer are coming from. Sometimes we feel as if we're getting no where with you guys because of the way things are handled.

Have a great day and good luck in future rebuttals:)

Dear Derek,

I have recently ordered an item from your company and after finding out about these COMPLAINTS, I'd like to offer my opinion. While my product has not arrived yet, i think that as a businessman myself you could do better.

First, Slander is any UNTRUE statement meant to harm a person or company's good standing in a community. The statements by the complainants was not untrue as they have all stated that you have not returned voice mails, emails and other forms of communication. They have also stated that you have neglected to return monies to them as requested. Your rebuttal is that they should get a hold of you through numbers or email address and you state that you have not received any of those forms of communication. None of these complaints sound like buyers remorse, they sound like genuine complaints. By stating that you have a great track record is not a statement of your track record for these individuals. Rebuttals to these complaints only further upsets these people as you have the time to get online and rebuke the claims, yet you have no time to refund the money without a fight.

Second, you being a Customer service manager as you stated, have been so far responsible for slander under your company's name. I wonder if your company knows that you have slandered the United States Government with the accusation that the United States Postal Service has stolen items from your customers? This is definitely something that the Postmaster General of the United States should be aware of. If it's true, you owe it to the customers and the citizens of the United States to come forward and show the proof so that those responsible can be brought to justice.

Third, in my opinion and it's mine only, that every rebuttal you offer is calculated and cunning. Offering the same rhetoric that would only upset the customer further. Why have you not offered the customer a different means of communication. Offer yourself to call them instead of asking them to repeatedly call you. There are many ways to communicate and while all aren't perfect, adding insult to injury by stating that these numbers or email addresses are the ONLY ways to contact you was to, as best wrong. I'm not attacking you or the company as i have no reason yet and my merchandise is en route. But i believe that if you are going to continue in your current position in the company with such a great track record, you might want to address these complaints with more understanding and compassion. I have even read one complaint where you called the complainants complaint, "Ridiculous and unwarranted".

I hope these help you and you can get a better understanding on where we the consumer are coming from. Sometimes we feel as if we're getting no where with you guys because of the way things are handled.

Have a great day and good luck in future rebuttals:)

Dear Derek,

I have recently ordered an item from your company and after finding out about these COMPLAINTS, I'd like to offer my opinion. While my product has not arrived yet, i think that as a businessman myself you could do better.

First, Slander is any UNTRUE statement meant to harm a person or company's good standing in a community. The statements by the complainants was not untrue as they have all stated that you have not returned voice mails, emails and other forms of communication. They have also stated that you have neglected to return monies to them as requested. Your rebuttal is that they should get a hold of you through numbers or email address and you state that you have not received any of those forms of communication. None of these complaints sound like buyers remorse, they sound like genuine complaints. By stating that you have a great track record is not a statement of your track record for these individuals. Rebuttals to these complaints only further upsets these people as you have the time to get online and rebuke the claims, yet you have no time to refund the money without a fight.

Second, you being a Customer service manager as you stated, have been so far responsible for slander under your company's name. I wonder if your company knows that you have slandered the United States Government with the accusation that the United States Postal Service has stolen items from your customers? This is definitely something that the Postmaster General of the United States should be aware of. If it's true, you owe it to the customers and the citizens of the United States to come forward and show the proof so that those responsible can be brought to justice.

Third, in my opinion and it's mine only, that every rebuttal you offer is calculated and cunning. Offering the same rhetoric that would only upset the customer further. Why have you not offered the customer a different means of communication. Offer yourself to call them instead of asking them to repeatedly call you. There are many ways to communicate and while all aren't perfect, adding insult to injury by stating that these numbers or email addresses are the ONLY ways to contact you was to, as best wrong. I'm not attacking you or the company as i have no reason yet and my merchandise is en route. But i believe that if you are going to continue in your current position in the company with such a great track record, you might want to address these complaints with more understanding and compassion. I have even read one complaint where you called the complainants complaint, "Ridiculous and unwarranted".

I hope these help you and you can get a better understanding on where we the consumer are coming from. Sometimes we feel as if we're getting no where with you guys because of the way things are handled.

Have a great day and good luck in future rebuttals:)

Greetings all. A few months ago I handled a refund for an associate of mine who was having trouble contacting Derek. While I was eventually able to get this refund from Derek, I am not alltogether pleased with the circumstances. I have since been checking in on Ripoffreport.com to see how Derek is now handling complaints.

While he seems to be responding and trying to correct all customer service issues, I am bothered by the recent number of posts that seem to be mere accusations suggesting that those defending Derek are actually Derek himself. Furthermore, I question the true customers who are writing in to defend Derek and his company.

1) I ask "Why was my associate ignored for over 2 months after sending about a dozen documented emails to the customer support link on Herbal Smoke Shop's site???"

2) I ask "Why were my emails to ALL of Derek's email addresses also ignored UNTIL I posted a complaint on this site???"

3) I ask "Why did it take over 3 months and the help of myself in order for my associate to obtain a measly $100 refund from a company that has been in business for 7 years and has over 30,000 sales a month???"

I do not know the answers to these questions, but I suggest that anybody placing an order from Herbal Smoke Shop should consider my experience, or you could be sitting at home asking yourself the same questions.

I would also like to ask that if anybody can answer my questions, please feel free to post responses directly on this site, I do check back from time to time.

I post my defenses of HSS because their service has always been great....no problems....and those of you all over this forum who are complaining about them are, frankly, absurd. I can't for the life of me believe you guys are all talking about the same company I've been dealing with without incident!

And the tone of you people towards someone defending this company here is nothing but HOSTILE and OVER REACTIVE. WHY????? If I post a defense, it is virtually always followed up by an acusation that I am actually Derek!...Hell, I've never even met the guy, and wouldn't recognise him if i tripped over him! One print-out of the outragious garbage you guys post as "complaints" on here would have you all laughed off by any judge with half a brain!
That said..."luck"!

I just want to say that I have been purchasing from this company for 4 years. I have probably purchased about 15 times. I have never had a single bad experience with them. When I needed help, their customer service team was more than willing to help me. My orders always arrive in a timely fashion, and I love the products enough to have been a repeat customer for 4 years. Though I see almost every positive review on here get slammed by complainers, I really do question if these are real complaints, or just their competitors making up bologna. Their customer service, shipping, and products are top notch in my book. That is my 2 cents. I recommend them highly. Keep up the good work HSS.

For the customers who actually take the time to post about their positive experiences from us. People do not understand the obvious sometimes. This is a "complaint only" message board. Seeing 50 complaints all of which are handled as soon as the customer contacts us, looks like a lot. People do not understand that we are shipping out over THREE HUNDRED THOUSAND packages a YEAR(over 30,000 packages a MONTH)and therefore are VERY happy with our less than 1 in 1000 complaint ratio. More than 999 out of 1000 customers are satsified with their purchase and 90% of our customers have purchased from us AT LEAST TWO TIMES in a 1 year period. I just wanted to thank the loyal customers who take the time to read and respond to many of these false or unjustified complaints.

Yes there are problems with shipping 1 in 1000 packages, but all the customer needs to do is contact us, and we are happy to fix any errors, even if they are on the customers part. For example, the last post I responded to had a customer who had provided a PO BOX for shipping via UPS. UPS returned their package as undeliverable, because they do not ship to PO boxes. As soon as we were contacted by the customer, we responded and offered to ship a 2nd package for FREE. Because of the customers' junk mail filter, they did not receive our initial response, until we asked them to add our email to their list of acceptable email addresses so that they received our responses.

As soon as they did, they received our emails and are receiving a 2nd package for free. This happens from time to time but we are happy to help any and all customers. If we were not 100% COMMITTED to CUSTOMER SATISFACTIOn, we would not READ and respond to EVERY SINGLE POST that is on this complaint only message board. As a consumer, I would think that a company who strives to help every single customer is certainly a legitimate company. We have been in business for over 7 years and shipped over 1 million packages to happy customers for a reason!

Kind Regards,
Derek
Customer Service Manager
Globallifesupport@gmail.com
Again my contact info:
Globallifesupport@gmail.com

1-866-437-2748 9am 4pm eastern time MON-FRI

Regards,
Derek
Customer Support Manager

Customer,

If we were secretly ripping people off, we would not be on this website responding to every single post helping customers who had a problem we were unaware of. We did have a problem with the us postal service stealing packages back in the fall, and now ship ups and fedex. That is where the "missing package" complaints arose from. They all were handled as soon as we were notififed of the missing shipments. Other than that, we have less than a 1 in 1000 complaint ratio. 999 people out of 1000 are satisified with their purchase. How can you slander a company with 50 complaints in 1 million + sales?

If our products were not enjoyed by 99% of the customers who purchased them:

We would not be in business for 7 years and would have not shipped over 1 million orders.

We would not ship 30,000 packages a month

We would not have such a high REPEAT CUSTOMER RATIO

We would have more than a 1 in 1000 complaint ratio.

We would not be the industry leader for the past 4 years

We would not be in business at all

Let me also address the riculous statement about the "size of the product". We sell product by weight. Not by "SIZE OF THE BAG". This is common sense to most smokers. If you purchase 1/2 ounce, you will receive 1/2 ounce, which is 14 grams. The bags we use for this size product are 4X4 as THAT IS THE SIZE BAG THAT FITS 1/2 ounce. If you purchase 1 full ounce, the bag we use is 4X6.

This bag holds 28 grams/1 ounce. If you purchase 4 ounces, the bag is 8x8 and holds 112 grams / 4 ounces. Our product pictures are clearly presented on our website. Since our products are NATURAL HERBS / REAL PLANTS they obviously will vary a bit from piece to piece, as NO 2 PLANTS are identical. This being said, our products look very similiar to our website photos and each batch will vary depending on the size you purchase, etc.

We cannot put a 2 ounce 8" bud in a 1/2 ounce bag/order. We would have to break it significantly, etc. It is almost amusing to me at how ridiculous some of these posts are. We are in the office 9 am to 4pm eastern time. Our phone # is TOLL FREE. We are available via email 24 hrs a day. In the last 2 months, we have shipped 60,000 orders, and I see 4 new complaints on this board. The rest are just people like you, who have nothing better to do than respond to posts when they DID NOT EVEN PURCHASE! YOU DID NOT EVEN PURCHASE FROM US! and you are posting all this CRAP, yes CRAP. You cannot substantiate ANYTHING YOU have said, SINCE YOU ARE NOT EVEN A CUSTOMER OF OURS!

Since you DID NOT EVEN PURCHASE from us, I have some suggestions for you.

Let me also touch on something very important for people who read this ridiculous website. THIS IS A COMPLAINT ONLY WEBSITE. IT IS FOR COMPLAINTS ONLY. If you base your purchase on a company having 1 complaint in EVERY ONE THOUSAND ORDERS (yes 1 in 1000) then you have to assume that is a very good company, because 999 out of 1000 people are happy. That is a heck of a satisfaction ratio! So if you base any purchases on which companies are on this website being touted as a so called "rip off" keep the following in mind.

When you type this email, you are supporting microsoft, who apparently is a rip off. You may be using a HEWLETT PACKARD or DELL computer, who also, according to this website are ALSO RIP OFFS. When you called us, from your cingular or verizon cell phone, you ALSO SUPPORTED A RIP OFF. When you went to circuit city to buy your computer, you also supported a RIP OFF company. When you paid your mortgage to wells fargo, you ALSO supported a rip off, not the nation's biggest most well respected lender, but a rip off. When you went to mcdonalds to eat lunch, you supported a rip off, and when you stopped on the way home to get gas at mobil gas station, you also supported a rip off. Basically, if you read this site, EVERY SINGLE COMPANY IN AMERICA, is ACTUALLY A RIP OFF!

When the reality is: EVERY COMPANY WILL HAVE COMPLAINTS. To measure a company is to measure the AMOUNT OF COMPLAINTS in comparrision to the AMOUNT OF CUSTOMERS SERVED. Also measuring if the company responds, how their response is, or if they ignore the complaints. We respond to each and every complaint and handle EVERY SINGLE CUSTOMER who contacts us. That is why we have less than 1 in 1000 complaint ratio. 999 people out of 1000 are satisfied. How many companies can say 999 out of 1000 customers are satisified?

You did not even purchase from our company. you are a mis-informed 3rd party, with alot of free time. Had you purchased from us, you would not be slandering our company as a PERSONAL PASS TIME. YOU DID NOT EVEN PURCHASE FROM US!

I suggest that you:
1. Get something else to do with your time. Your email is rididculous, is full of false-hoods, and makes basically no sense.

2. Get something else to do with your time.

That being said, for any REAL CUSTOMERS who ACTUALLY PURCHASED FROM US and need assistance:

If a customer has a problem with a purchase from us, we are happy to resolve it. Our return and refund policy is ever so clearly stated on our website. Here are the steps for a customer to take if they need assistance and are having trouble contacting us...

1. Email us and ADD OUR EMAIL ADDRESS TO YOUR "NON SPAM" folder. If you are emailing us and not getting our responses, 99% of the time it is because of a junk or spam filter. My direct email is: globallifeinc@gmail.com

2. FAX US A COPY of the cashed money order that you said we received so that we can prove that your payment was received and the problem was a lost order getting back to you. Our fax # is: 609-404-0609

3. Call us ANY TIME from 9 am to 4pm Eastern time toll free. Our busiest phone hours are in the early morning, so calling after 11am is best if that is convient for you, since you apparently are not receiving our email responses.

We would be more than happy to help you, and hopefully you understand that IF WE DID NOT WANT TO HELP each and EVERY single customer, we would NOT BE RESPONDING to posts on this rididculous website. This website is for complaints only and therefore is filled with eronious complaints about every major company in the usa, including hewlett packard, best buy, circuit city, etc. Please understand that we ship over 30,000 packages a MONTH and have less than 1 in 1000 problem ratio. That being said, we DO SHIP all products and there is a SHIPPING COMPANY involved. Stuff does get lost or stolen 1 in 1000 times, so if it happened to you, JUST CONTACT US!

Again my contact info:
Globallifesupport@gmail.com

1-866-437-2748 9am 4pm eastern time MON-FRI

Regards,
Derek
Customer Support Manager