Complaint Review: Herbal Smoke Shop

Well I was unhappy when I first opened my package.
I was hoping that the products would have a more decent smell to it. and it tastes as bad as it smells and looks.

it reminds me of spices used for cooking.

I have it all here still pretty much untouched except for the little that I smoked and threw away .

I tried emailing you on the customer feedback form and I had no response. It says 24 hrs but that is not the case for me.

so this was my last hope for getting at least an answer back.

finally after over a week.

But yes it is "odd" that you never received an email as I did send you one.

and yes. I never did call. But I shouldnt have to if you supposeably answer your emails.

you should check the contact form and see if it is working. because just like me. Many unhappy customers have had the same problem

and No. your direct email is nowhere on the contact form.

if you did I woulde done that in the first place.

I dont appreciate you calling any customers and me liars of not emailing.

because I am not a liar.

that is very unprofessional.

its been over a week.

Customer,

Though you may not be happy with that product, over 500,000 happy repeat customers have been. We have been in business since 1998 and our business grows every day with more sasified repeat csutomers. All herbs , plants, etc are different, and ALL effect each person different. They all smell different, taste different, smoke different, etc. To each his own. Some people love one, but not another. Variety is the spice of life, and that is why we offer so many great exotic herbs from around the world! If people diddn't normally love that particular herbal smoke, we would not still be selling it. We base our product line on what people LIKE, not dislike. It is very odd to hear you are unhappy with the quality of the product, but you cannot make everyone happy in life, that is for sure. There are millions of people who SWEAR by mercedes benz cars, and also millions who think they are overpriced. Everyone is welcome to their opinion, but you need to try them all before you start making these absurd comments. If you are unhappy with your purchase, why not take advantage of our exchange policy and exchange your product for anything else we offer? we are the world's #1 smoke shop for a reason. We have an EXTREMELY high repeat customer ratio, and have less than a 1 in 1000 complaint ratio. Over the past 12 months we have shipped well over 300,000 packages, and have had less than 30 complaints in 300,000. Most are delivery issues due to mistakes by ups or fedex drivers and are corrected immediatley upon our notification. We have over 20 unique herbal smokes for a reason, because everyone has their own favorite! Some people love the dutch, some love the hawaiian, and smoke swear by the blueberry. To each his own. So rather than slam our company, just make an exchange, by following the link on our website. Regarding your "customer service bs" commment, we respond to EVERY email within 24 hrs, most within TWO HOURS and are available TOLL FREE 1-866-437-2748 MON-FRI 9am to 4pm eastern time. It is odd that I have never received an email or call from you at this point, so I am unable to assist you. My direct email can be found on our websites "contact us" form, or email me at globallifesupport@gmail.com if you require future assistance. We have been in business since 1998 for a reason. We have shipped millions of packages for a reason. We have an EXTREMELY high REPURCHASE RATE for a reason. So while you may not have liked your product, you can return it for another, and MOST people like their products ENOUGH to purchase more than once, usually become life long customers. We have had some of the same customers buying from us each week since the NINETIES! happy to help :)