Herbal Smoke Shop ripoff Galloway New Jersey
Placed an order on 2/25/2004 and paid extra for "Rush Delivery," which is supposed to ensure shipping within 24 Hrs. The company is located in NJ, I'm in NY, a short drive away. As of the date 3/23/2004 I have still not received my order. Several phone messages were left on a voivemail system (no live operator ever answers) and submitted several emails to Herbal Smoke Shop at numreous email addresses they provide. Ultimately, I had to file a dispute with my credit card company to try and receive a refund.
Robert
Sleepy Hollow, New York
U.S.A.
1 Updates & Rebuttals
Herbal Smoke
Galloway,New Jersey,
U.S.A.
no record of any emails pertaining to this customers
#2UPDATE Employee
Wed, March 31, 2004
We have no record of any emails pertaining to this customers order. If they require assitance, we offer 24 hr email support via the support form on our website. If this is a legitimate complaint, I would have a record of this customer's calls or emails. All customer inquiries are reponded to within 24 hrs of reception. If you still require assistance, visit our website, fill out the contact form, INCLUDE YOUR ORDER # and we would be happy to assist you. We ship over 500 orders a day, and this is the 1st complaint I have ever heard about in the last 180 days.
Best,
Customer Support Specialist
www.herbalsmokeshop.com