Herbsmd.comherbsmd.com false advertising! ships diff. product than ordered w/o concern and tells me I am wrong they are right in email. Torrance California
I ordered what herbsmd advertised on their site (herbsmd.com/detail/Planetary-Formulas/1522/Yin-ChiaoEchinacea-Complex.htm)
for the 940mg form of this product and they sent me the 600mg form instead.
And this was their reply: We would like to inform you that we have shipped the same product you ordered.
Really? Since when is 600 the same as 940?
They never mentioned anywhere on the site whether the 940mg was out of stock or not.
Fred
Salt Lake City, Utah
U.S.A.
1 Updates & Rebuttals
Herbsmd
Torrance,California,
U.S.A.
Response
#2UPDATE Employee
Tue, December 05, 2006
Dear Customer,
Thanks for your comments. We are sorry for the inconvenience. We would like to inform here that the desired product has been enhanced from the manufacturer, so the potency 600mg is now almost equal to 940mg. This information was not provided by the manufacturer, therefore we did not update you about it.
We again apologize for the inconvenience caused.
Best Regards,
Customer Support
HerbsMD