Heritage acceptance Hills Haven Mobile Home Park Failure to live up to their contract and harassment of tennents that are trying to pay their bills on time. Buchanan, Michigan
Heritage Acceptance and Hills Haven mobile home park are the true definition of a ripoff. First when you go in to get a home from them, they give you a polite attitude and act like they want to help you, they promise you a good place to live and an easy to afford payment. Once they have you in the door they own you and there just doesn't seem to be any way out but to default and walk away. They are SLUM LORDS and do not care about you or any other resident that lives there.
Seven years ago, when my soon to be wife and myself where looking for a place to live, and neither one of us had very good credit, we came to Hills Haven figuring that we would be able to get a mobile home at a good price and live in a community that would not have a lot of issues. BOY WHERE WE WRONG!
First we where promised a payment book on our used trailer. Guess what, Yeah we never received one. We have called a bunch of times over seven years attempting to get our payment book and was told by Sahara at Heritage that she would send our book out. After Months of not receiving a book still we called again, getting the same answer and expecting a payment book or some sort of statement and again nothing came. We complained to every Manager we have had at the park, all 8 of them. That should let everyone know that this is a crappy place to live when they go through 8 managers in 7 years. Finally my wife did get a hold of Tammy at Heritage and she told my wife that Heritage does not have to provide us with a payment book or a statement of payment and interest made. Correct me if I am wrong, but isn't it Federal law for a lending institution to provide a statement of interest payed for tax purposes? Well according to Heritage and Hills Haven it isn't.
Then this so called community will try to charge its residents for anything it can. Example, 3 winters ago we had quite a bit of snow and I had to climb on the roof of my trailer to shovel the roof off. While I was on the roof shoveling the snow off the back side of the trailer, the acting manager at the time put a write up on the door stating that if I did not remove the ladder from my deck that they would have someone remove it for me and charge me $35 for their inconvenience, REMEMBER I WAS ON THE ROOF. Another example, We have had a lot of wind and rain storms. Branches blow off trees, I do not have a tree in my yard according to the way the property lines work for the trailer park, but if branches fall in my yard and I do not pick them up right away then that park will write us up and charge us for them to remove the fallen branches. Do not even bother having a pet, They will charge you $5 for each pet and don't forget to pay it or you will be charged a $30 late fee, and if you refuse to pay that they will keep tacking $30 a month on your bill until you pay it or they kick you out. But watch out for the stray cats running around the park, they will have kittens under your trailer and sleep in your engine compartment of your vehicle.
Oh, and you might want to go south in the winter because they rarely plow the roads in the park causing them to be almost impassible. I have pictures of ruts in the streets that are 12 inches deep, Thank God I have a 4X4. It was so bad one winter that I posted an announcement along with the district managers cell number on the mail boxes trying to get all residents to call and complain.
If you have a complaint about toilets not flushing properly and raw sewage flowing across your yard, just call the Health Department, I had this exact problem for a year and a half, myself and my neighbor called all the time trying to get something done about it. Nothing got done until I called the Health Department.
Hills Haven and Heritage are one in the same, even know they tell you they are 2 separate entities, they are liars. They will except anyone in, collect all they can from them, wait until they are almost payed off and start to tack every charge they can on to their account in order to have the renter either default so they can resell the trailer to another sucker or pay for outrageous charges. Someone needs to investigate them for their unfair treatment on tenants and their shady business practices.
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4 Updates & Rebuttals
Doug
Buchanan,Michigan,
settled
#5Author of original report
Wed, April 09, 2014
M H Acceptance settled this issue with my family and I and I am retracting my report
Doug
Buchanan,Michigan,
United States of America
Evition Notice
#5Author of original report
Sat, August 27, 2011
This is a Email sent to a consumer advocate. Hi, My name is Douglas, I live at Hills Haven mobile home park inBuchanan, Mi.. I recently received a pre-eviction notice from park
management for a $5 discrepancy in my monthly lot rent, we did pay the $5 but it was late getting to them because we did not have a manager at the time of the discrepancy to inform us of that we were $5 short on rent, when we found out we did pay the $5 but the park has been charging us a $30 late fee per month that keeps compounding. My wife spoke with management and told them that we will not pay the late fees as they had no manager in the office to inform us of the discrepancy when rent was payed.
To day we received a card from the Berrien, county sheriffs dept. while we were at work. Obviously this trailer park is attempting to evict us for a bill that we feel was payed and are try to extort us in to paying more then we owe. This company has been attempting to charge us for every little thing since I called the Berrien, county Health Dept. on
them for raw sewage flowing through my yard from the neighboring trailer for more then a year. When we did have a manager my neighbor and my wife and I both called management attempting to get the sewage problem remedied and all they would do is run a hose down the pipe and flush it out. Sure it would work for about 3 to 5 days at a time and then clog
back up. After I called the Health Dept. with in 4 hours a plumbers truck was here fixing the problem, but ever since my family has been discriminated against and been getting written up for any and everything that these people can think of.. Thank you for your speedy response,
Douglas
Doug
Buchanan,Michigan,
United States of America
Herritage and Hills Haven not affiliated,,, HAHA
#5Author of original report
Wed, August 17, 2011
My wife and myself have tried to talk to these people several times, always getting the same response. " Hills Haven and Heritage are not affiliated". What a lie, now they tell us that they will help us differ a payment if we pay a bogus late fee on lot rent for a $5 discrepancy in a lot rent payment that happened over 2 months ago. By the way we did pay the $5, and I agree it was a little late but now they are trying to charge us a $30 late fee per month on the $5 we payed. By the way the $5 fee is for our 11 pound dog. Can you believe it? A trailer park where we are purchasing a trailer in through Heritage and they charge a $5 per month fee in lot rent to own a dog. We have attempted to talk to who ever is in charge for the week several times, we have contacted Heritage and asked if they could help us figure out how to get these late fees removed always getting the same answer. " Hills Haven and Heritage are not affiliated". I am
truly tired of the constant run around that my wife and myself get from these people and when we do get an answer from them its a total lie.
This is how bogus that Hills Haven management is. Just the day before yesterday we received a write up in the mail for a home made window air conditioner surround. The write up stating that I had 5 days to remove the surround or Hills Haven would have it removed and charge us $75 for removing it. I proceeded to write the a letter and this is the exact copy of the letter that I dropped in the drop box.
To whom it may concern.
My name is Douglas XXXXX, I live at XXXX Hills Haven road lot #XX. I have recently received a Wright up from Hills Haven management concerning a wood frame surrounding a window unit air conditioner and this letter is to inform Hills Haven management that the wood frame will not be removed as it is not against either Berrien county building code nor is it a fire hazard. This very same wood frame has been used every year in the same window since my family has taken possession of the mobile home locate at the same address above and will continued to be used until myself and my family decide to vacate the residence. The Write up stated that I have 5 days to remove the wood frame or Hills Haven will remove it and charge me a $75 fee. This will not happen, I have been in contact with my attorney and he has informed me that as long as I was not breaking any laws or in violation of any safety codes then there is nothing that Hills Haven Management can do about the wood frame around the AC unit. He has also informed me that Hills Haven management is now walking a very fine line between harassment and renter discrimination with all the previous correspondence along with this one. He has also told me that if Hills Haven or anybody representing Hills Haven attempts to remove or repair the enclosure that I am to call the Berrien county Police and have them arrested for breaking and entering.
A copy of this letter has also been sent to my attorney along with all the rest, including the bogus late fees from a $5 discrepancy in lot rent. Also I have sent the report from the Berrien county Health Inspector about the raw sewage that flowed across my lot for a year and a half. My patients is at its end and I am willing to go to court to end Hills Havens and Heritages continued discriminations of its residents.
Doug
Buchanan,Michigan,
United States of America
Herritage and Hills Haven not affiliated, HAHA
#5Author of original report
Wed, August 17, 2011
My wife and myself have tried to talk to these people several times, always getting the same response. " Hills Haven and Heritage are not affiliated". What a lie, now they tell us that they will help us differ a payment if we pay a bogus late fee on lot rent for a $5 discrepancy in a lot rent payment that happened over 2 months ago. By the way we did pay the $5, and I agree it was a little late but now they are trying to charge us a $30 late fee per month on the $5 we payed. By the way the $5 fee is for our 11 pound dog. Can you believe it? A trailer park where we are purchasing a trailer in through Heritage and they charge a $5 per month fee in lot rent to own a dog. We have attempted to talk to who ever is in charge for the week several times, we have contacted Heritage and asked if they could help us figure out how to get these late fees removed always getting the same answer. " Hills Haven and Heritage are not affiliated". I am truly tired of the constant run around that my wife and myself get from these people and when we do get an answer from them its a total lie.
This is how bogus that Hills Haven management is. Just the day before yesterday we received a write up in the mail for a home made window air conditioner surround. The write up stating that I had 5 days to remove the surround or Hills Haven would have it removed and charge us $75 for removing it. I proceeded to write the a letter and this is the exact copy of the letter that I dropped in the drop box.
To whom it may concern.
My name is Douglas XXXXX, I live at 4205 Hills Haven road lot #XX. I have recently received a Wright up from Hills Haven management concerning a wood frame surrounding a window unit air conditioner and this letter is to inform Hills Haven management that the wood frame will not be removed as it is not against either Berrien county building code nor is it a fire hazard. This very same wood frame has been used every year in the same window since my family has taken possession of the mobile home locate at the same address above and will continued to be used until myself and my family decide to vacate the residence. The Write up stated that I have 5 days to remove the wood frame or Hills Haven will remove it and charge me a $75 fee. This will not happen, I have been in contact with my attorney and he has informed me that as long as I was not breaking any laws or in violation of any safety codes then there is nothing that Hills Haven Management can do about the wood frame around the AC unit. He has also informed me that Hills Haven management is now walking a very fine line between harassment and renter discrimination with all the previous correspondence along with this one. He has also told me that if Hills Haven or anybody representing Hills Haven attempts to remove or repair the enclosure that I am to call the Berrien county Police and have them arrested for breaking and entering.
A copy of this letter has also been sent to my attorney along with all the rest, including the bogus late fees from a $5 discrepancy in lot rent. Also I have sent the report from the Berrien county Health Inspector about the raw sewage that flowed across my lot for a year and a half. My patients is at its end and I am willing to go to court to end Hills Havens and Heritages continued discriminations of its residents.