Complaint Review: Heritage Administration Services

In Sep of 2008 a customer brought his coach into our repair facility. We troubleshot the problem and contacted Heritage to obtain authorization to repair. An Autho # was given ( J08-13752-351 ) . The repairs were completed and all paper work was submitted to :

Claims Pay Dept
400 Metro Place North
Dublin OH, 43017

This was all completed on time and as per the extended warranty providers request.

After 45 days with no payment I attempted to contact Heritage to find out status of payment. Heritage ( or administrative services ) stated they have received the claim and it is being paid. I asked about payment details and none could be given.

Admin Services state they have no way of getting ahold of Heritage. I have since contacted Admin Services every other week for info and none has been given. Today ( 12/15/2008 ) I contacted Kevin with Admin services. He sent me to Dave who stated a check will be cut, Heritage had some problems over the summer but everything has been cleared up and they are cutting checks and trying to catch up. I find this very difficult to believe and I am not holding my breath.

It has been neary three months with no resolve. If you are a repair facility and a customer has Heritage extended warranty, BEWARE. Unfortunately, the customer will need to pay for the repairs up-front and then deal with the warranty provider.

If you are a customer, be double aware.

Anacleto1
Fresno, California
U.S.A.