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  • Report:  #1084065

Complaint Review: Herman Street

Herman Street www.HermanStreet.com refused to refund or help in any way other than telling me I had to jailbreak my iphone Ogden Utah

  • Reported By:
    cb2000 — Norco California
  • Submitted:
    Fri, September 13, 2013
  • Updated:
    Fri, September 13, 2013

 Lesson learned...

Will NEVER do online shopping again before reading the Ripoff Report on that company...now I can see that it isn't only me that had a problem with this company.  They have complaint after complaint and most of it about standing behind the products they sell, which is the exact problem I had.

I bought a program called Phone Sheriff for my children's phones so I could monitor WHO they talk to and when.  When I went to install on our iphones, I realized that in order for the program to work, the iphones had to be jailbroken (which voids the phones warranty).  Of course I read all the product specs on www.HermanStreet.com about this program and it mentions nothing whatsoever about the iphones requirement to be jailbroken.

 

When I tried to get a refund for the program that I never downloaded, I was given nothing but the run around.

 I hope I am able to save someone else from getting ripped off...stay away from this company!!!

 Now I am off to try and get these charges reversed :/

1 Updates & Rebuttals


Ken

Colorado,

You "forgot" to read this on their order page...

#2Consumer Suggestion

Fri, September 13, 2013

"I read all the product specs on www.HermanStreet.com about this program and it mentions nothing whatsoever about the iphones requirement to be jailbroken"

 It's prominently displayed under the "compatible devices tab...

Compatibility

  • Review

Phone Sheriff v2 - Download

With the Phone Sherriff, protective parents no longer need to worry about the dangers their children are potentially encountering with their mobile phones. The parental control software, available via download,  gives moms and dads the ability to filter, block and monitor mobile usage, including calls being made, text messages being received and websites being visited. Once the software is installed, parents also have the opportunity to set up specific usage restrictions regarding phone numbers, websites and time periods during which the phone can be used. They can also keep close tabs on where their kids are with the software's GPS tracking feature. The Phone Sherriff lets parents access user activity remotely from anywhere with an Internet connection. With the software, all mobile phone activities include a date and time stamp and are searchable by phone number.

Parental Control Features

  • Call and Text Message Filtering: The Phone Sherriff lets parents pick and choose which phone numbers the mobile phone can call and text, and which it can receive calls and text messages from.
  • Keyword Alerts: Using the software, moms and dads can automatically receive a copy of any text message that contains keywords they specify, such as sex or drugs.
  • Time Restrictions: Parents can create restrictions that prevent the phone from being used during designated times. Options are provided to lock the entire phone or lock only the ability to make calls.
  • Monitoring: The Phone Sheriff provides logs of every text message sent and received, as well as details about every call made and received and every website visited.
  • Contacts: The software provides parents with details of every contact entered into the phone's database.
  • Photos: The Phone Sheriff lets moms and dads view every photo and video taken with the mobile phone.
  • Remote Locking and Tracking: Using the GPS tracking feature, parents can get instant details on exactly where their children are at all times. In addition, the phone and be remotely locked and unlocked, giving parents the ability to restrict when the phone can be used. It also features a SIM change alert that notifies parents any time the mobile phone's SIM card is changed.
  • Easy Access: The software can be easily accessed inside the interface on the phone or via a secure online account. The online account can be accessed from any web browser using a username and password.
  • Lost and Stolen Security: Should the phone turn up missing, the software allows users to remotely wipe any personal data from the device.

Support Features

Included in the Phone Sheriff software subscription is:

  • Instructions: Detailed instructions guide parents through every step of the install, setup and usage stages.
  • Phone Support: Phone Sheriff provides USA Staffed Toll Free Support at 1-888-475-5345.
  • Online Tech Support:  If parents run into technical problems, online support is available 24 hours a day, seven days a week.
  • Free Updates: As subscribers, parents receive free updates to the Phone Sheriff software as they occur.

 

Compatible Devices:

  • Android
  • Android Tablet
  • BlackBerry
  • iPhone (Version 6.1.3 & 6.1.4 are not compatible)
  • iPads (Version 6.1.3 & 6.1.4 are not compatible)
  • Symbian OS or Windows Mobile smartphone

Phone Carriers:

  • Alltel
  • AT&T
  • CDMA
  • GSM
  • O2
  • Orange
  • Sprint
  • T-Mobile
  • Verizon
  • and most others

Jailbreaking

Any cell phone monitoring software requires iPhones and iPads to be jailbroken in order to be used. Jailbreaking is completely legal and risk free, everything that works before you jailbreak will work after as well. Jailbreaking can void your warranty, however by simply restoring your device in iTunes the iPhone or iPad will be back to its original factory state.

Perhaps you weren't really Ripped off.

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