Complaint Review: HerRoom

Do NOT order anything from Her Room.  Find the product elsewhere!  I was so disgusted with this place.  Their customer service and technical departments are unacceptable.  I ordered a nightgown as a Christmas present for my mother.   She didn’t like the material, so we quickly returned it.   We filled out all the proper forms, paid the postage, and made sure we got it insured/tracking.  They received the product January 2^nd.   I realized early February that I had never been credited so I called their phone number.   Their president answers the phone and asks you to select 1, 2, or 3.  None worked!  Neither did 0, a number most companies offer to get thru to anyone.  After several attempts, I logged onto their website.  They had a live chat inquiry.  I typed in, the person said hello.  Okay, now I’m finally getting somewhere.  I gave her my order number, tracking number, everything.   No reply came back. I said “hello?”  Nothing.  So then I emailed them my situation.  Someone wrote me back saying to “please call this # and someone will be happy to help you.” In my email I stated that the phone number does not work.  So, I called again another day.  I was able to get to someone but on my attempts before that, it failed.  The person said to me, “Um.  There is a problem with your order.  It did not pass our quality inspection. There were yellow stains all over it.”  I immediately became enraged on the inside and completely shocked. I said “no. This is crap.  Please transfer me to a manager.”   She said she was transferring me, but it never transferred. I kept calling MANY times.  Sometimes I would get a person who would tell me they would transfer me but it never did. Other times I could not get thru to anyone.  Finally a lady got on the phone and told me there was no manager or supervisor there.   She said the product was being returned to me.  So the lie about the manager fits right along with the lie about the yellow stains.   If they really received a yellow stained return then why did they wait so long to send it back – a whole month and a half??  Why didn’t they call or email?  She said they don’t typically do that.   This lady seemed reasonable and shortly after our discussion, I received a call from an assistant manager who said she would credit me.  I did receive a credit but the damage was done.   Only the last lady was civil to me.  The rest were rude.  And to accuse me, a grown woman, of staining a nice nightgown and returning it makes me want to vomit.  What would I gain by doing such a ridiculous thing?  Also, I have never received the product back so I KNOW it was just a lie and their attempt to make a little money by charging a customer for something they never got.  This place is complete crap.  DO NOT bother with them.  They sell products that can be found anywhere else.   And with a name like Her Room I, the buyer, should have known.   Terrible name –  Terrible customer service – Terrible phone systems-- Terrible company.