Complaint Review: Hertz Car Rental

Well. long story here. Basically, AAA my insurer paid for my rental out of Hidden Valley Lake Hertz. When I picked up the car it was dirty inside and out. I noticed a damaged windshield, I pointed it out to the employee and she said " Oh i didn't see that" and documented it on the pre rental vehicle inspection report. Needless to say I returned the car to the auto body shop in Napa and was told Hertz napa would pick it up. They charged my card 148.00 for a new windshield.

I called Hertz Napa and spoke with a man who said they could not return the money and that he did not see the pre rental inspection report. He told me I would have to talk with Hidden Valley Lake Hertz, who told me I would have to speak with Hertz Ukiah. I called Hertz Ukiah and the manager there (Erica) was rude and told me she did not have time to deal with this and would call me back in a few days (Really?)..two weeks later I have never heard from her.

I called back and a man named Eric said I had to deal with the main Hertz office.I called them and a man there asked me to fax over inspection report which I did. I gave them 3 days to get back to me and nothing. I called today and they have no record of a claim filed and told me that I would have to deal with Napa Hertz! 3 weeks later and nothing. I called Napa Hertz and a nice girl named Misty said she would look in to it and speak with her manager....we will see.

Meanwhile, I feel like Alice in Wonderland following the rabbit hole. May have to change my insurance as Hertz is the only company my insurer will let me rent through via my policy.
Hertz Hurts!

update: I just got off the phone with Hertz Napa and now they are telling me I have to fax another copy of the pre inspection report to them and they will look at it and send in a request to the Main Hertz office for approval and it may take 2-3 weeks for that and if they approve it they will return my money! I am so upset with these crooks and have made a complaint with my bank. Do not rent from these people..they will take your money any way they can.