Complaint Review: Hertz Gold Reqwards

I accumulated 8200 Hertz gold reqard points.

I went to the rewards website to find information on exchanging 6000 points for Amtrak Guest Rewards points.

I am 71 years old. I should of called a person to get answers to my questions.

All I wanted was to see what the exchange rate is betweenHertz and Amtrack reqards programs.

Before I knew it the exchange took place. There was never any confirmation. All I did was enter points to see theconversion rate.

I called the rewards help desk. The younger woman told me not to worry as I will get an email to complete the transaction. That is, nothing will be done until the traaction is confirmed with an e-mail from me.

I did not get an e-mail.

I called back a week later - The transaction was completed. I'm told nothing can be done.

6000 Hertz reward points are worth two weeks of a premium car rental anywhere in usa. That is almost $1000.

The 5000 amtrak reqard points that I recieved are worth $50.

Below is the log of the activity regarding my Hertz reqard points.

• Date Type Description  Rental Agreement Points

• Apr 20, 2018 Reward Redemption Amtrak N/A -600

• Apr 20, 2018 Reward Redemption Amtrak N/A -600

• Apr 20, 2018 Reward Redemption Amtrak N/A -600

  Apr 20, 2018 Reward Redemption Amtrak N/A -600

  Apr 20, 2018 Reward Redemption Amtrak N/A -600   Apr 20, 2018 Reward Redemption Amtrak N/A -600

  Apr 20, 2018 Reward Redemption Amtrak N/A -600

  Apr 20, 2018 Reward Redemption Amtrak N/A -600

  Apr 20, 2018 Reward Redemption Amtrak N/A -600    Apr 20, 2018 Reward Redemption Amtrak N/A -600  

  Missing Points? Click Here Points will not expire as long as you have a Hertz Gold Plus Rewards rental activity in the prior 24 months. Activity means a Gold Plus Rewards Point was either earned or redeemed on a rental.