Hertz Hertz Canada Overcharged and ripoff Halifax, Nova Scotia
Rental Record ID# 927334100
I rented a car from downtown Halifax Hertz location over the
last weekend, the staff members told me to drop-off the keys in the drop-off
box and leave the car for them in the parking lot. I thought their system is
reliable and they will check the drop off box on time as they have advised me
when I picked up the car. I checked my bank yesterday and it showed that they
have charged me for an additional day, while the car was in their parking lot,
apparently their staff not checking the drop off box when they supposed to on
Monday,. I called in and spoke with a staff member she stated oh I cannot help
you, I will let my manager know, the manager called later on me and tried to
put the blame on me stating that they checked in the car Tuesday in their
system, and refused to help me or even check with his staff, if indeed they
have checked the drop off box on Monday, the manager assumed that his staff
didnt make any mistake and me the customer is the one to blame. I have
reminded him multiple times stating I am the customer and I wouldnt call you
if the charges are correct I found indeed that this manager doesnt know what
is the meaning of a Customer and the customer might be right and there might
be a mistake on their part.
What I have found from Hertz Halifax the customer service I
have received was absolutely terrible, the staff their do not use any words
like thank you or sorry I am sure they need lots of training on how to deal
with customers.
I called their customer service line and the person answered
the phone after me waiting for over 30 minutes Sorry I cannot help you at
least she said sorry showing that she had received some training but the fact
she said I cannot help you WOW what an experience with Hertz
so far the customer service agent provided me with area
manager phone number to call, after I asked to get the head office email and
how to contact them.
I called their area manager who stated that she will look
into the issue and call me back, well I am not surprised so far no call back
from them
If it was someone else not checking their bank, easily
wouldve been ripped off for the additional charges and lots of customers would
really notice they have been overcharged
my charges total should have been a total of $326.39 and they charged my credit card for $418.62