Complaint Review: Hertz

It was a BIG mistake to use a link in an email from Southwest for a "35% off promo rate" to Hertz.  After reseving online for a total of $400 after fees, Hetz then charged me for using the promo code!  They call it a FF surcharge (frequent flyer surcharge).  Hertz also did not disclose all of the charges and how they add up. My quoted price was $83.48 per day on a standard SUV. 

To start, this price is more than what Hertz even typically charges for the standard SUV category of vehicle when looking at their website.  So there really was no discount to begin with - very deceptive.  When we showed up with our two young children and luggage, they had us.  We were told our bags would not fit in the vehicle we chose online and we should upgrade.  They tacked on $200 for the "upgrade". 

Hertz did not clean out the vehicle from the last person sufficiently and the contract for the prior rental was in the vehicle showing that for the same vehicle rented just 2 weeks early for the exact amount of days - 4 days, 1/12/18-1/15/18 (which was over the weekend)  was 1/2 of the price of what we paid for our rental for 4 days, 1/23/18-1/27/18.  Hertz also does not disclose that they will tack on an 11.11% concession fee to all additional charges, so 11.11% for the car seat, 11.11% for the prepaid fuel, 11.11% for everything... then they add the taxes on top of that!  This made our $333.92 rental total $919.76 after we turned it in! 

Also, we took the vehicle at 7:30am and returned it 4 days and 1 hour later and they tacked on an additional day of charges and fees for the one hour window.  The reciept from the other individual showed he took the vehicle for 4 days and 8 hours and was not charged for 5 days.  Hertz's practces are highly inconsistent and deceptive.  Seems there are many ripoff reports for this particular Hertz location as well.  Makes you wonder if these counter agents are working on commission.