Complaint Review: Hertz WACO Airport

 We pre-paid for our rental on Expedia.com.  We get to the Hertz counter in Waco.  The lady tells me - they do not "show" where I paid for the car and that I will have to give them a $200 deposit.  WTF?  I show them my receipt that I had the forsight to bring with me - NOT good enough - so - their solution?  Call expedia and ask them to transfer my rental to one of the other counters in the airport.  REALLY?  I felt like I was being discriminated against.  I'm half asian - and it's obvious I'm not white.  They knew we were stranded in this Airport without the rental car - they DID NOT CARE!  An expedia agent even called them to let them know that we had already paid for the rental - guess what - still not good enough!  I find out as I'm doing research - that they aren't supposed to take an EXTRA $200 on top of what I paid - it's supposed to be $200 period.  We didn't have the extra $200 - times are tough - we had to save to go on this trip for a family member's wedding.  Our rental cost $102 - they were only supposed to ask for a $98 deposit.  That we could have managed.  But I refused to let them rip me off.  I ended up cancelling the rental with them.  The most horrible customer servie I have ever encountered and BTW - I did contact Hertz customer service as well as their CEO - you think I got a response from them?  They don't care!!