Complaint Review: Hewlett Packard

I got my new printer an HP Deskjet 3632 All-in-One Printer 02/2017 from my local Wal-Mart and used it wirelessly around June 2017 I signed up for there instant ink program and then in Aug. we sold our home and moved into our RV in an RV park and began using there WiFi so had to start using the printer with a USB cable and it worked a couple times but then started basically stopped. I first called HP tech. on Wed. 11/08 and the technician remote accessed my computer and after about 30 min. he determined the problem was because of the instant ink cartridges and not being logged into the WiFi and said if I wanted to use the printer with the USB I needed to use regular ink cartridges so I drove about 40mi. round trip to the nearest WalMart and got a set of HP carts. To no avail so I called HP tech back the next day, the again remote accessed my system and determined the problem was in my computer. So I took my computer and the printer to the Geeks (a 60mi. round trip drive) and 4 days and 200 bucks (for a service plan) later was told the problem is in the printer and there recommendation was to contact HP.

So Mon. am I called HP tech. and after another remote access the said the problem was the USB cable so I got another cable (you guessed it) still no workie! So I called them back Mon. afternoon and after over 1 ½ hrs. asked to speak to a supervisor and was told they would call me within an hour, they did NOT! So Tues. am I called them back and again was told a super. Would call me right back, a guy named Jam finally called me around 11am. He asked to "Try 1 more thing!” and said it’ll only take 20 mins. An hour later! He finally agreed the printer needed to be replaced! BUT I needed to speak to someone else. They called me this am (now 7 days since the first call) and said they could UPS it to me in about 7 more days! When I asked if she could overnight it to me she said getting it to me by the 22nd. was the best she could do and after all they were shipping to me for free!!! It is worth noting that I have been working with computers since the early 90’s and am by no means a novice and have always used HP printers and there customer service has been excellent. Up until now!, they now proved the best customer TORTURE! On the market…