Complaint Review: Hewlett Packard

I have lost my respect for the Hewlett Packard Company!  I have been purchasing home office computers and printers from them since the 1980's.  They have always helped me on line at no charge. 

Now I have not been able to get any help with finding the power adapter to my photosmart printer that  burnt out.  They do not sell them any more nor do they help you to find one.

I do not like power adapters they always burn out eventually and render your product useless.  HP changing to power adapters is a big mistake!  Their printers with the direct plug in have lasted for years.

We have been printing and copying legal letters and other important papers and when the power adapter burnt out it put us in a bind.  We tried to buy one from HP and found out they don't sell them anymore and my printer is not that old that they should not.

I looked all over the internet for help from different companies but none of the electric companies carried the adapters.

Finally I decided to buy from Ebay but nobody tested the adapters to be working and I would take a chance if it was not working and spending my money for nothing.  I finally found one person who was selling a "tested" one so I took that chance and so far it is working fine.

This is a "very bad" situation that the Hewlett Packard Company has put it's long time customers in.  We should have American Direct Wiring when we are purchasing in America.

On the Hewlett Packard website they make you pay to get help with your eletronics or software or they tell you to get help from people with the same problem on their site.  You would be hunting through about a hundred answers people have given and still not get the exact answer to yours.  It's stupid and useless.

I have come to think now that Hewlett Packard is now dealing with bigger companies and has forgot about their home office customers who used love purchasing their products.