Hewlett Packard Z2100 printer will not print what they stated in advertisments Palo Alto California
HP Z2100 Designjet printer will not print longer than 129 inches. Their own website has the specs that stated it would print up to 300 feet. They will not confess up that their printer needs a new driver...nor will they supply me with an added program to fix it (Which they have). They try to tell me that is is dependent upon the OS system and application (Their way out of it) but the HP site that I looked at for the specs did not say that (Look Below). When this first started...I was online and on phone with the usual foreign speaking people for at least 6 hours trying this and trying that to solve the problem. What a waste of time!!! HP SUPPORT is terrible. All they had to do is either fix the driver or forward me a copy of their RIP program and this would have gone away. (((Redacted)))
Slick
hopwood, Pennsylvania
U.S.A.
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1 Updates & Rebuttals
Prokalo
Parker,Arizona,
U.S.A.
READ the tech specs until you understand
#2Consumer Comment
Fri, November 07, 2008
What you read on HP's website was maximum ROLL length, not maximum PRINT length.. this is on their specs page denoting the maximum media length the printer can track to let you know how many feet are left on the roll.
I use a HP Designjet 5500ps commercially and anyone who knows anything about print would know that 129 inches is the limit for most conventional Raster Image Processors.. HP does NOT have a RIP that will accommodate a 300 foot print, nor would there be any operating system that could handle a print like that. Why would anyone need a banner that long anyhow?
This is a clear case of the user not knowing how to read and comprehend the English language.