Hewlitt-Packard HP send me a defective laptop, then gave me a hard time about exchanging it, then sent me a new laptop that has a different and less severe defect. They also sent me a printer that did not work. Palo Alto, California
I ordered a HP pavillion dv7t notebook on december 1st. When it arrived, the screen did not work properly. It showed black colors in red and would not display colors properly. After 2 days on the phone and countless hours on hold, I was told all I could do is return it and then wait until they recieve it back to send me a new one. Well, I did, and when i finally got the new one the express card remote that fits into the side of the machine gets jammed in it. I was told to send it in for repair. It is a new computer and should not need repairs. then i was told to return it and start all over again getting a new computer. The customer service rep was extremely nasty and kept cutting me off in the middle of my sentences. They also shipped me a printer that did not feed the paper. To add to that, I paid for 15 months of norton 360, and in the replacement computer they sent me the wrong program. I was told they would send me the correct one, but would have to charge my credit card and then refund me the money. I said ok, and then they charged my credit card and refunded a different credit card that I used in a previous purchase. They told me there was nothing I could do and would have to pay the $102.00. This is ridiculous. I have filed a complaint with the BBB and written several emails to their corporate offices. HP should be put out of business.