Hewlwtt Packard Refuses to refund money or replace brand new laptop lemon Palo Alto California
I purchased this new HP laptop new on May 20, 2015 and after having it a couple of weeks it started crashing. Office Depot refused to exchange it or give me my money back since it started crashing 2 weeks after I had it.
I spent hours on the phone with HP tech support in a number of calls. They checked the hard drive via remote access, refreshed the laptop and reset it to factory settings.
It still crashed, so I was directed to send it back to HP for repair. I had to rent a laptop for $17 a week while they attempted to repair my new laptop.
A technician called me on Satruday, saying he could not find the problem. I told him not to return it to me until he did. The laptop was returned to me with more issues, stil in test mode, requiring more than 143 Windows updates and still crashing as of July 3, 2015.