Complaint Review: HH Gregg

In 2003 I purchased a Toshiba 51 inch Projection TV and payed $399.99 for extended service plan from HH Gregg. In January of 2007 TV would not turn on. Called repair service set up appointment, repair man showed up 1 week later 02/07/2007 had to order part.came back on 02/21/2007 needed more parts this went on for 3 months. It is now going on 4 months I have spoken with a GE service manager many times in the past 3 months they keep saying that they have contacted HH Gregg to replace my TV but I haven't been contacted by HH Gregg yet. I called again today, 05/10/2007, and was told that they would resubmit the information to HH Gregg to replace my Toshiba with a Hitachi.I told him that this is unacceptable that I did not want a Hitachi because the picture wasn't very good on that TV He replied that was the plan and more or less if I didnt' like it then it was my tough luck. So now I have to wait another 3 to 4 days for HH Gregg to contact me. We'll see what happens

Mary
Williamstown, Kentucky
U.S.A.