Complaint Review: HH Gregg

I purchased a Samsung TV and 2 year warranty from HH Gregg on Dec 18, 2008 and it lost total power on Jan 6, 2009. I contacted the warranty company and was told that for the first year I needed to call Samsung for repair issues. We then called Samsung and were told that a local repair shop would receive a fax and call us. I was given the the repair shop's phone number also.

I then called the store and spoke with the operations manager. She told me that the return policy is 10 days no matter what the problem is. I aksed her for a regional or district manager's number. She said that they do not employ district or regional managers and she was the highest individual I could speak with. She gave me what she called the corporate number which was only the toll free # on the website.

I did call the toll free # and was again told it was a Samsung problem and that I had to deal directly with them. I was also told again that there was no one else I could speak with, no one higher than the customer service rep.

I called the repair shop myself and described the power issue. She was nice and ordered parts and said she would call in the next week to schedule a service visit. She also said that it would take at least 3 services calls before my tv could be declared a "lemon" and even then it would be up to me to argue with Samsung for a new tv.

Last ditch effort finally worked!!! I used the white pages to find HH Gregg Corporate at 317 848 8710. I was helped by a executive asst who was very nice and said mainly all that I had been told was incorrect and she apologized. I then was offered a new tv.

I prayed before I called also. God was on my side

Tiffany
Lakeland, Florida
U.S.A.