Complaint Review: HH Gregg

Bought a tv on July 3, 57"-got it home, watched for a few days, it was too big. Called HH Gregg told them I wanted to bring it back-just way too big-It took over an hour on the phone for them to "ok" my return (what happenned to the 10 day return policy?)~they told me clinically my tv was not too big for my living room.
Got to the store, and well they didnt have the paperwork. The problem withthe return, I wanted a credit back on my HH Gregg card, they wanted to give me a store credit-I didnt want to be locked into HH Gregg if I couldnt find something suitable. Offered me a free warranty if I'd buy there-so look for new tv. Find one, It was on the floor of the showroom, they wouldnt have another for a week and it would've been 400.00 more if I got it in the box..for more than I originally bought, no problem, asked, is same warranty etc still apply, can I return this one..Salesman Matt Salazar says "yes, everything still applies"...

I get it home try to hook it up, sparks flying out of tv.

Called cable, they say disconnect everythng, and we'll schedule an appt for repair. So we unplug everything, notice the surge protector broke. So go buy a new one. Tried again, same problem. Called cable back told them problem, they question if my outlet is bad, we replace the outlet, new surge protector. TV still acting up. First available cable appt today (day 10)

Cable finally gets here, the cable guy gets shocked, my carpet gets burnt, and after trouble shooting, its not the cable its the 2200.00 tv! Call HH Gregg, get stuck talking to Andrea in Indianpolis, VERY RUDE-talks over me constantly, asks a question about the problem, I tell her the cable guys here let him explain it, she says she dosent want to talkto a cable person-Try again to tell her what is hapenning, she shouts at me, I tell her to quit beeing rude, I want a supervisor-she states I AM ASUPERVISOR-I tell her she needs to learn some customer service, I want her boss.

Her boss, guy named William, tells me within 48hrs a service rep will call. I tell him it's a bad tv Iwant to take it back to the store. He tells me ALL SALES ARE FINAL- it's on your sales receipt...

To make a long story short. The local HH Gregg tells me-The tv was sold as all sales final-they will call sony to see if it can be fixed. They wont take the tv back and I am in my 10 day return period!

I will update and if no resolution-will be contacting the local news troubleshooter-HH Gregg Corporate and any other way to get their attention

Sandra
Jeffersonville, Indiana
U.S.A.