HHGREGG 10 Policy not explained very well and service stinks. Huntsville Alabama
I purchased a new LG LCD22720SW refridgerator from HHGREGG on 1/05/09. They had the model on the showroom floor but not in soft white. So the had to order one. They said this would be a special order. We agreed on all the little points and even had to sign a Lemon agreement. Then was told that within receiving the item that within 10 days if we were not satisfied then we could get a return with no questions asked. We received fridge on 1/16/09. On 1/23 we realized the ice was freezing together in the ice bucket. Called them and they sent an HHGREGG service person out on 1/24. He checked it and said the ice was not freezing enough and to turn up the temp then watch it till the evening. He says don't worry there is a 10 policy and we would get a new one if we were not satisfied. Also if not freezing then call them again. He said he was not qualified to undo any screws or take things off fridge. Ok, so we call back to tell them back to let them know still not freezing cubes enough. Lady took message and said someone will call us back. No ones calls back that evening. We call again on 1/25/09 only to be told there is nothing they can do but give us the service number. We call service number and service number they give us is to the extended warranty people. They said they can't do anything until after the manufacture warranty runs out. So we call HHGREGG again. Still they repeat there is nothing they can do. I asked them about the 10 day policy and the manager says that is good only on ones that we buy in their stock. If it is on floor then they have stock of it. I said this model was on floor but in different color. He said it was still a special order. Their 10 day does not cover special order. My complaint was then why were we told about the 10 day policy after we paid for our item. Never once did they mention that it was only for stock items.
This is the second time I have bought from them. First time was a disaster too. Thought this might be a better second time. WRONG!!!! Never again will I buy from them.
Jeff
Toney, Alabama
U.S.A.
5 Updates & Rebuttals
Russell Sparks
Ardmore,Alabama,
U.S.A.
HHgreg employees you need to think!!!!
#6Consumer Comment
Sun, February 15, 2009
you say this like we get our invoice before you get the money.. Just quit lying to the customers. and give us all the information we need before the sale.It would be only right .... or is your pocket more important than us.
Russell Sparks
Ardmore,Alabama,
U.S.A.
HHgreg employees you need to think!!!!
#6Consumer Comment
Sun, February 15, 2009
you say this like we get our invoice before you get the money.. Just quit lying to the customers. and give us all the information we need before the sale.It would be only right .... or is your pocket more important than us.
Russell Sparks
Ardmore,Alabama,
U.S.A.
HHgreg employees you need to think!!!!
#6Consumer Comment
Sun, February 15, 2009
you say this like we get our invoice before you get the money.. Just quit lying to the customers. and give us all the information we need before the sale.It would be only right .... or is your pocket more important than us.
Russell Sparks
Ardmore,Alabama,
U.S.A.
HHgreg employees you need to think!!!!
#6Consumer Comment
Sun, February 15, 2009
you say this like we get our invoice before you get the money.. Just quit lying to the customers. and give us all the information we need before the sale.It would be only right .... or is your pocket more important than us.
Hh Gregg Employee
Indianapolis,Indiana,
U.S.A.
100% non refundable
#6UPDATE Employee
Thu, January 29, 2009
May I ask? Have you looked at your reciept that you saleman gave you? It should be a yellow copy and state something like deposit is 100% non refundable. Next to the unit there will be a star the will match this statement. I am not trying to be mean but this day it age the *** are everywhere in sale adds and will notate the terms of the sale. I hate to say it but buyers need to read what they are signning for.I know people say well you work for them so you would say this. But I am a comsumer as well both with greggs and where-ever I shop, and I too have been burnned from places. I will tell you for future referance as a consumer and consumer reports will tell you this read what you are signning for. I am sorry for what you are going through and would suggest contact the mfg of your unit. In the long run this may expidite your issue and get them resolved quicker. People may say well your passing the buck! (trust me i hear it everyday) But I have learnned that they are able to get it resolved quicker that ANY retailer! (greggs or not) because it is there name on the line (trust me it is on the unit itself) I have looked at this website for many different retailers and all have the same complaints poor service!! I have to agree. America has the "well it not my problem so who cares" attitude, but we also have the "now now now attitude" and the "what can you do for me" A very selfish world we live in.