HHGregg, Electra Sound, GE Warranty GE HHGregg and Electra Souund Scam Dayton Ohio
I purchased a television from HHGregg along with an extended warranty which cost us a total of 2526.24. The extended warranty was for 5 years. We had a problem last year which was repaired immediately. In late April of this year our Television went out again. It is now July 15 2008 close to three months later and our tv still does not work. I have missed work on numerous occasions, I cannot begin to tell you how many times I have called HHGregg, GE, and Electra Sound, nothing works, no one knows how to repair the TV. The first repair person burnt something then went outside to call his boss, and soon left.Exactly what is a warranty good for? Do these companies collect money from consumers and then say "the heck with them"? I am filing a small claims court suit against these companies, they will not get away with this.They have sent board after board off to be repaired to no avail. Something must be done about this!! I will not let this matter go, this is wrong and may I suggest to everyone to stay away from HHGregg,and GE Warranties. These people would be the first to complain if the roles were reversed. There is never a supervisor to speak with and worse than that they don't seem to know where they send the parts to....right.There answer when I asked where they send the parts to was "someplace in Indiana"
Ronald xxxxxx
Dayton, Ohio
U.S.A.
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1 Updates & Rebuttals
Mrclrider
Middletown,Ohio,
U.S.A.
step back
#2Consumer Comment
Thu, March 05, 2009
I feel that I understand your frustration in the situation, but before you fly off the handle about certain companies about products they sold you, I feel that it is your responsibilty as a consumer to know what you are buying. It is bad that the salesman take advantage of customers that know nothing about what they are buying, which in my opinion is most people, but I feel that it is just as much the consumers fault also. We have so many resources out there providing information, feedback, history about products that we might think to be buying that we are not using to their full benefit in situations like this. Most purchases like this are spur of the moment b/c of certain reasons (superbowl, parties, bonus money/extra money) and it is a impulse buy, and in that situation a salesman takes adavantage of you and just tells you what you want to hear to make the sale. We need to be educated about what we buy, and go into large purchases like this with a firm grasp on what we are spending that amount of money on. What it basically comes down to after all that, the product that you purchased may not have been the best choice, and I know that is what they sold, but you did purchase it holding it up on a pedestal that it will never break, when you could have taken a few minutes to go online and read a few reviews of what other people have come to think about that certain product. If you have the aptitude to be a part of a sight that reports such concerns, then you should have looked into what you were buying to make sure it was going to be a good purchase instead of listening to the salesman that just wanted to make an extra buck..