Complaint Review: hhgregg

Purchased a 5 year extended warranty on a dishwasher through hhgregg. The first company they dispatched my repair to was a company not in existence. Waited weeks for another repair company they came out diagnosed the problem, ordered the parts and returned a week later. Installed the parts but the machine wasn't repaired. The repairman walked off the job and said he would not try to repair anymore. I've made numerous attempts to talk to a manager at hhgregg (Gregg was his name) he called a couple of times but wasn't able to provide me with any resolution. When I called the warranty company they refuse to let me speak to a manager. I called Gregg back and he was out and asked to speak to his manager, he was "busy" so I left a message and 2 days go by and no phone calls. They will not return my calls or make good on the warranty.

Suzanne Bencivengo

Pawleys Island, SC 29585