HHGREGG Was not provided warranty info at time of purchase. Ripoff DULUTH Georgia
Purchased a big screen HD-61G887 tv at HHGREGG 10-08-2006. Asked about an extended warranty. Was told $299 for 3 years and would cover any number of lamps that may fail within the 3 year period or anything else that may occur with the set. It would take effect at the end of the JVC manufacturers warranty. Which would give me a total of 4 years. Sounded great, so I agreed. I purchased. I asked for a copy of warranty, was told I don't need it, it is on the rear of my receipt.
Set was delivered and the picture was so unbearable to look at I decided to call and return it or repair. Found that the 10 day warranty ran out. I was not enformed of the 10 policy. My stupid-ness for not asking. I thought it would be like best Buys. They offer 30 days during holidays and only 15 days during normal days of the year.
It was now up to JVC to repair/they do not have a refund for money policy. Fix 3 times over 2 months and then maybe they will send a new one but if not it will be refurbished like mine.
I canceled the warranty from HHGREGG's GE Warranty provider.. They took out money for the pro-rated clause they have. That was approx 50 bucks. I complained about that since it hadn't been used yet. They state the policy takes effect right along with the manufactures warranty. Curious I asked about the lamp replacement and was told they will only cover ONE lamp.
I called HHGREGG and told them of all this. Two of their sales people told me that they also thought there was a no limit replacement of the lamps and that the warranty did take effect after the manufacturers. They had been telling all of their customers that! THAT'S ALL FOLKS!!!
Arthur
Tucker, Georgia
U.S.A.
1 Updates & Rebuttals
Kevin
Greenwood,Indiana,
U.S.A.
Respectfully, you handled this the wrong way
#2UPDATE Employee
Tue, March 06, 2007
You say:
"Purchased a big screen HD-61G887 tv at HHGREGG 10-08-2006."
Good TV.
"Asked about an extended warranty. Was told $299 for 3 years and would cover any number of lamps that may fail within the 3 year period or anything else that may occur with the set."
No. One lamp. If they offered infinite replacements of a $250 lamp, do you really think the plan would only be $299?
"It would take effect at the end of the JVC manufacturers warranty. Which would give me a total of 4 years."
Not true. I honestly doubt your salesperson would say this to you. No ESP we offer starts after the manufacturer's warranty.
"Sounded great, so I agreed. I purchased. I asked for a copy of warranty, was told I don't need it, it is on the rear of my receipt."
No, on the back of the receipt was not a warranty, but a return/exchange policy. HH Gregg no longer hands out warranty certificates, they are unnecessary as all the pertinent information is stored in the computer.
"Set was delivered and the picture was so unbearable to look at I decided to call and return it or repair. Found that the 10 day warranty ran out. I was not enformed of the 10 policy. My stupid-ness for not asking."
The 10-day policy is not a warranty, it's a return policy. It is clearly posted in many locations in the store, and is on the receipt as well. You should never assume that two retailers have the same policy.
Your next mistake was calling JVC. They know nothing about your warranty situation with GE. You should have called the HH Gregg service number you were probably provided. JVC would service it under their conditions, not the extended warranty conditions. Had you called the HH Gregg number, you probably could have had this resolved long ago.
"I canceled the warranty from HHGREGG's GE Warranty provider.. They took out money for the pro-rated clause they have. That was approx 50 bucks. I complained about that since it hadn't been used yet."
If you wanted to cancel your car insurance mid-month, do you think they'd let you do it without paying for the days that had already passed?
"I called HHGREGG and told them of all this. Two of their sales people told me that they also thought there was a no limit replacement of the lamps and that the warranty did take effect after the manufacturers."
I can't fathom that not one, but two salespeople would say that. If they did, then there should be some serious retraining in that store.