Complaint Review: Hidden Village Apartments Sam Allouche

They refused to fix my air conditioning and then threatened to kicked me out when I demanded they fix it. They don't fix anything. 

They refused to fix my air conditioning and then threatened to kicked me out when I demanded they fix it. They don't fix anything. They will tell you that they are going to write a work order and then nothing gets done because they depend on their otherwise unemployable staff to do the work because they do not want to hire professionals apparently. So you have to wait indefinitely to get anything done if it ever gets done.

 It's so obvious they don't care about their tenants. There is no after hours number to call for emergencies or lockouts. If they are not in the office you cannot leave a message because voicemail is always full.

 A Google search of the owner or managers name (Sam) pulled up Internet posts of a man without exact same name who was sentenced to federal prison about 7 years ago. More than likely it's the same guy and I suspect that some or most of his employees are also convicts.

 Several days ago, I got a silly note on my door explaining that there would be a pest control person by the next day and telling us it was “Mandatory” to have the apartment ready. It also mentioned that if the air conditioning filters were not replaced the air conditioners would not work or would not work properly so they advised us to come by the office and get a filter if we wanted our air conditioners to work. That of course is not really our responsibility. What's the connection in all of this? There obviously is one.

I was gone all day, so I don't wasn't here when they came into spray, but I don't think it's a coincidence that my air conditioning went out that same day. That is, it stopped working reasonably well and it never gets below about 80 degrees in here. So, it would seem that they knew that that the air conditioning was not going to be working, for one reason or another, and they wanted to shift the focus and put the blame on tenants rather than fixing the problem.

I explained all of this very politely to the blonde-haired lady in the office early yesterday morning. I included my opinion about what I thought was going on. I was told that someone would be by to look at my AC as she filled out a work order.

She had some air filters in the office. To me it looked like there was only one size, but I asked her if those were the filters that were needed. She told me yes, but then she asked me where my vent was. I told her I didn't know so she said that she would have her guy bring out a filter when he came. Of course, he never ended up coming and I don't even know if they had the right filter for my apartment. Ha ha ha.