Complaint Review: Highbeam Research

Avoid this company at all costs.  They setup a "free trial" for my son while a student at college trying to collect research information.  Without his or my knowledge, they began charging my AmEx account to the tune of $369 for subscription fees.  My son tried the service for less than 30 minutes trying to get information for a paper and had no intent on subscribing to the service.  We receive no authorization e-mails or notifications. 

I originally did not dispute the charge when it appeared on my AmEx because I thought it was a reputable research company being used by my son for college research.  Only after charges kept accruing did I call my son and found out he never used the service and never authorized the subscription.  Based on other reports, there should be a class action lawsuit against this company.  They are criminals.