Complaint Review: Highend Vacation Properties

I was contacted in late July of 2010 by John Mack from Highend Vacation Properties to sell my timeshare weeks. He said he had a buyer & sent me the Rental Contract. It looked legit, so I signed it & faxed it back on July 29, 2010. After he received the contract, he called to tell me that I would be contacted by Corporate American Escrow, the Title Company, to work out the details. Anthony Gonzalez from Corporate American Escrow contacted me on August 3, 2010 & sent me their Customer Satisfaction Guarantee & Rental Transfer Agreement. He also asked for the maintenance fees of $6,435.00 to be wired to an account in Mexico.  Since the Timeshare I own is in Mexico, I assumed that the fees would be transferred to the Resort once the deal was closed. I wired the money on August 5, 2010. I called the Title Company on the 6th to see if they had received the money & they confirmed that they did. I was told I would have my proceeds the following week.

I called Corporate American Escrow on August the 12th & no one answered. I tried calling Highend Vacation Properties & no one answered there either. I tried every day for the next week & I finally got to speak with Anthony Gonzalez on the 23rd. I asked why I could not reach anyone for the last several days & he said that they were very busy. Then he asked me for an additional $1,250.52 that was supposed to be the 5% commission due to Highend Vacation Properties. I told him to take it out of my proceeds. He said that he could not because it was illegal for him to do so. I told him the commission is an upfront fee & he said to talk to John Mack at Highend about it.

I called John and he said that per the contract I had to pay it. I told him that I did not have a problem paying the commission fee, but I refused to wire anymore money upfront. I told him I wanted to cancel the transaction & he said I would have to speak with Corporate American Escrow. I called the Title Company and of course could not reach anyone.

I was able to reach Anthony Gonzalez on August 26, 2010, & he said that Highend had lowered the commission fee to 2.5% & I only had to wire $625.26 to the Mexico account. I told him that I had no way of wiring the money to him since my husband had closed the account & I wanted to cancel the transaction. He said he would get back to me the next day. A few days passed by with no return call so & I called John Mack at Highend & left him a message.  He didn't return my call. I have been trying to reach someone from both companies & when they see my number they let it go to voice mail or they answer & hang up.

I tried again on September 17, 2010 to reach Anthony Gonzalez from Corporate American Escrow & as soon as I told Monica Alaci, the receptionist, who I was she hung up on me. I have no way of speaking to anyone from either company to get my money back.