HigherOne My son used their online bill pay and the website debited his account but the paper check was never received by his landlady and now he is facing eviction and may not be able to complete this semester New Haven, Connecticut
My son is compelled by the school he attends to use HigherOne for disbursement of his school loans. He used their online bill pay feature to arrange to pay his landlady four months rent in advance. The bank "processed" the loan but the landlady says she never got the check. HigherOne is dragging its feet on producing proof that the "paper check" sent to this landlady was ever cashed or not. In Illinois a landlord can evict a tenant within 5 days of notice. HigherOne claimed it would answer his question within 24 hours but did not do so.
1 Updates & Rebuttals
Higher One
New Haven,Connecticut,
United States of America
Response from Higher One
#2UPDATE Employee
Tue, March 12, 2013
Hello,
I am a representative with Higher One and would like the opportunity to resolve this situation. We truly apologize for any inconvenience caused to you and your son. Please call us directly at Customer Care by dialing the number on the back of your sons card between 8am and 11pm EST (Monday-Friday).
Thank you, and again, we look forward to working towards a solution.