Complaint Review: Highland Automotive

Whoever answers the phone over the weekend is unhelpfully rude. Stop interrupting people and let them finish the question so you understand what is being asked, and lose the "F-you" attitude. Completely unreasonable to not accept a digital copy of insurance in this day and age. I mean seriously? Shall I fax it or would you prefer a carrier pigeon?

Car owners, beware! Please read reviews and save yourself hassle. I went in for an inspection, with cash and a paper copy of my insurance. I passed with no issues. Unfortunately, all three employees were exceedingly harsh and rude, and for no reason. I had all the required materials. My children were calm and quiet and well behaved.

I wasn't talking loudly on my phone or playing music or games on it. We interacted very sweetly with the adorable office pug. And yet, I was spoken to very rudely, especially by the middle aged man who sat behind his computer and spoke to me, still from behind a screen, never making eye contact, couldn't see his face.

If I need another inspection, I will happily drive hours away to get it. If I ever need car repairs, I am grateful there are other shops in town; with which my husband has already successfully worked. I have no idea what these peoples problems are, but they are clearly serious and deep seeded.