Complaint Review: Hillcrest Family Dental

I used my HMO referral service to find Hillcrest Family Dental. I scheduled what I thought would be a routine check-up/initial consultation. What I found instead was over 2 hours of high pressure sales tactics to try to get me to have unnecessary & expensive procedures done. After getting my x-rays taken I was taken into an office where a Treatment Coordinator has you watch these series of videos about all these potential fatal things that could result if you don't have these procedures done.

After about almost an hour of these sales tactics the Dentist comes in and continues with the sales pitch. She basically states that I have no cavities or anything major but recommends this deep cleansing procedure that includes an Arestin (antibiotic therapy treatment) which my insurance does not cover. Why I was there the Dentist talked me into having a $65.00 procedure that supposedly recognizes pre-cancerous cells in your mouth & gums. Again, not covered by my insurance and it involved a glow stick much like the ones found at concerts & night clubs (total rip-off). They gave me a folder containing all these procedures along with an estimate of about $1,500.00 out of pocket expenses.

After I declined to schedule the procedure they would not schedule the general cleaning appointment that I originally came in for. Mind you I just went to my old Dentist less than 6 months ago and I did not have any of these issues.

Rippedoffnsd
San Diego, California
U.S.A.