Complaint Review: Hippo Marketing Group

My husband paid Cartess Ross Jr. for a website to be built on 1/7/2011, after going through Mr. Ross tutorials and training on successfully having your own t-shirt business.  He submitted everything that was requested, after awhile we could not get a reply we sent and email by the time we got a reply it was 1/20 telling us he apologized but due to the snowstorm in Georgia we will have our site by 1/22-1/23, no later than 1/25.  He fell off the radar for over a week and we email until I used another email account to which he responded, which had me mind bogglede because he connected me with my husband and I didn't even mention his  name.  There are no phone contact, it seems you have to pay top $ to get phone support.  If you do not ask a question you do not get an answer.  I sent a message and eve though it was not a question he blew up at me when I said it was unacceptable.  He told me he's refunding my money a few days later we ask are we being refunded or moving to completion?  No, response, still after several more emails asking, no response.  Here I am filing a rip-off report!