Complaint Review: Hitachi

I must have hit a nerve. I knew something was up when I posted this report I got all of the Hitachi employees attacking me from all sides. They no longer sell this particular TV in this area. Either Hitachi got a clue and decided that they screwed up or retailers refused to sell a product that Hitachi refused to stand behind. I was probably more trouble then it was worth.

However, Hitachi should do the respectable thing and stand behind one of its products. The TV wasn't slapped or poked or prodded. The fact is the screen shouldn't have cracked. The public has high expectations for a company like Hitachi. They are proving that they are just another third rate electronics dealer. The fact that the TV is no longer for sale in a market like Houston is proof enough that I was right about the inferiority of the product all along. Thanks for proving my point Hitachi.

Let me help you before you make yet another mistake. Have you done any research on Phillips lately? They make some of the WORST TVs. Their production has been shifted to China in recent years, and overall quality has dropped significantly. What makes you think that the Phillips TV would be so much better? I think that ANY TV would be better than one that you allow your child to "slap" so hard that it breaks. Perhaps you should look into this as an option.

Let me help you before you make yet another mistake. Have you done any research on Phillips lately? They make some of the WORST TVs. Their production has been shifted to China in recent years, and overall quality has dropped significantly. What makes you think that the Phillips TV would be so much better? I think that ANY TV would be better than one that you allow your child to "slap" so hard that it breaks. Perhaps you should look into this as an option.

Let me help you before you make yet another mistake. Have you done any research on Phillips lately? They make some of the WORST TVs. Their production has been shifted to China in recent years, and overall quality has dropped significantly. What makes you think that the Phillips TV would be so much better? I think that ANY TV would be better than one that you allow your child to "slap" so hard that it breaks. Perhaps you should look into this as an option.

Let me help you before you make yet another mistake. Have you done any research on Phillips lately? They make some of the WORST TVs. Their production has been shifted to China in recent years, and overall quality has dropped significantly. What makes you think that the Phillips TV would be so much better? I think that ANY TV would be better than one that you allow your child to "slap" so hard that it breaks. Perhaps you should look into this as an option.

"Slapping" a TV is VERY different than "lightly touching" it. "Slapping" constitutes physical abuse and is not covered by ANY manufacturer's warranty for ANY brand. Perhaps you should focus on disciplining your child so it does not go around "slapping" things, rather than try to blame the TV manufacturer for your personal issues.

This site is about helping people learn from mistakes. I made a mistake when I believed that the name Hitachi stood for quality and customer service. This company will not stand behind its products. This company made an inferior product. If I could do it all over again I would buy the Phillips 61 inch. Saving a few bucks was not worth it, in this case. Now I have to pay for the screen to be repaired and buy a protective screen for the TV out of my own pocket. I've only had the TV for 2 months. It should last 20 years. I will never buy another Hitachi product.

That's not what this site is about.

"Engineering reasons" means that the engineers decided the picture looked better without a cover. Or it could mean that they wanted to be able to sell the TV for less by not putting a cover on it. For consumers without children or pets, an uncovered screen would be fine, possibly even better.

It has nothing to do with child proofing your house. The Hitachi TV in question cost $1099. The 61' Phillips cost $1199. The difference is $100 but you get a protective cover, a better warranty, and 4 more inches of viewing space. The finger should be pointed at Hitachi for building an inferior product and not standing behind it. The Hitachi 57' projection TV is a RIP OFF. Period!

It has nothing to do with child proofing your house. The Hitachi TV in question cost $1099. The 61' Phillips cost $1199. The difference is $100 but you get a protective cover, a better warranty, and 4 more inches of viewing space. The finger should be pointed at Hitachi for building an inferior product and not standing behind it. The Hitachi 57' projection TV is a RIP OFF. Period!

It has nothing to do with child proofing your house. The Hitachi TV in question cost $1099. The 61' Phillips cost $1199. The difference is $100 but you get a protective cover, a better warranty, and 4 more inches of viewing space. The finger should be pointed at Hitachi for building an inferior product and not standing behind it. The Hitachi 57' projection TV is a RIP OFF. Period!

It has nothing to do with child proofing your house. The Hitachi TV in question cost $1099. The 61' Phillips cost $1199. The difference is $100 but you get a protective cover, a better warranty, and 4 more inches of viewing space. The finger should be pointed at Hitachi for building an inferior product and not standing behind it. The Hitachi 57' projection TV is a RIP OFF. Period!

For a low cost, you could have gotten a protection cover. They come in different qualities, grades, and prices. With you having a 2 year old, you should have seen this coming. You have to baby-proof you home. I think you are pointing the blame to where it does not belong