HMS National Home Warranty HMS cannot meet the service level expectations fort lauderdale Florida
According to the HMS Customer Service center, an appliance should be diagnosed within 72 hours and repaired in 1-5 days.
We put in a claim for a wall oven on 9/13/2017. The oven does not heat up; it's non-functional. Sears came out on 10/5/2017 to diagnose the issue. The parts arrived at our home on 10/10/2017. The earliest Sears can return to install the parts is 10/17/2017.
We also put in a claim for the dishwasher on 10/6/2017. The lights on the control panel blink; it's non-functional. The earliest Sears can come to diagnose the issue is 10/19/2017.
It's apparent that HMS cannot meet the service level expectations.
3 Updates & Rebuttals
Kathy
Suffolk,United States
HMS Home Warranty fails in timeliness and value
#4Author of original report
Sat, December 30, 2017
The wall oven claim has been resolved in a little over 3 months. We received a check for approximately 60% of the replacement value of the oven. HMS Home Warranty fails at both timeliness and value.
Kathy
Suffolk,Virginia,
United States
HMS offers 60% of replacement value
#4Author of original report
Sat, December 30, 2017
Eight weeks have passed since submitting the claim and it is still not resolved.It has been determined that the control board on the 24" wall oven is bad and that replacement parts are not available.
HMS gave two options: 1) a very nice 27" GE wall oven priced at $1899 or 2) $1000. Wall ovens are typically built into a cabinet, as is mine. The 27" wall oven offered would require the cabinet to be rebuilt and the light switch to be moved; HMS won't pay for that. I requested a 24" GE wall oven, that would actually fit the cabinet, priced over $600 less from the website they sent me to.
HMS is firm on the two options they gave, the 27" wall oven or the $1000.Bottom line: we ordered a 24" wall oven from Home Depot; HMS has yet to send the $1000.
Kathy
Suffolk,Virginia,
United States
HMS National Home Warranty Failed to provide replacement of covered item Fort Lauderdale Florida
#4Author of original report
Mon, December 11, 2017
Eight weeks have passed since submitting the claim on 9/13/2017 and it is still not resolved. It has been determined that the control board on the 24" wall oven is bad and that replacement parts are not available. HMS gave two options: 1) a very nice 27" GE wall oven priced at $1899 or 2) $1000. Wall ovens are typically built into a cabinet, as is mine. The 27" wall oven offered would require the cabinet to be rebuilt and the light switch to be moved; HMS won't pay for that. I requested a 24" GE wall oven, that would actually fit the cabinet, priced over $600 less from the website they sent me to. HMS is firm on the two options they gave, the 27" wall oven or the $1000. Bottom line: we ordered a 24" wall oven from Home Depot; HMS has yet to send the $1000.