Complaint Review:
HMS Plumbing
1. HMS Plumbing did appear at my house on November 12, 2007, with the intention of installing a new gas burner for a fireplace, but came unprepared without the proper tools for the installation. I loaned the plumber my tools and lantern to work in the fireplace.
2. HMS Plumbing did not remove the old burner, which was removed weeks before and was recycled by our regular refuse and recycling service, yet HMS Plumbing said they had to charge for removing it.
3. Upon finding that the new burner was defective, the plumber returned the fireplace to its otherwise cold and dark condition. Only the gas pipe fittings, which were already installed, and a piece of flex hose which was too long to be of any use was left behind. HMS Plumbing claimed that they had left valuable fittings and parts.
4. The plumber also used a pipe dope substance which was smeared onto the threads of fittings. This substance is no longer used with gas fittings because it can work its way into the gas lines, thus being a safety hazard. Instead pipe joint tape should have been used as it was when the new gas burner was installed by another plumber.
5. Since no service was rendered by HMS Plumbing except to note that the new gas burner was defective, there should be a greatly reduced charge for the visit instead of charging $400.00 per hour for no service at all.
Gary
Burke, Virginia
U.S.A.
10 Updates & Rebuttals
Lauren
Woodbridge,Virginia,
U.S.A.
Never had a problem...ever!
#11Consumer Comment
Thu, January 17, 2008
I have used HMS Plumbing for several years for all of my plumbing/gas line needs and have been 150% satisfied with each employee every time they have come out to do work for me. The quotes have always been accurate and fair, and never have I had one of the employees come unprepared for a job. I was completley flabbergasted to hear that you were so unsatisfied; I can't even believe it at all!
All of the young men that have come to work in my home have been polite, professional, hard-working to get the job done accuratley as well as speedily; and I have absolutley never had a problem with the Master Gas-Fitter! He came to my home 2 years ago in winter and was so knowledgeable and honest, which is why I continued my business with HMS Plumbing. He was an absolute gem!
I would have to be in complete defense of HMS Plumbing, and hopefully my message can counteract what Gary had said...
Lauren
Woodbridge,Virginia,
U.S.A.
Never had a problem...ever!
#11Consumer Comment
Thu, January 17, 2008
I have used HMS Plumbing for several years for all of my plumbing/gas line needs and have been 150% satisfied with each employee every time they have come out to do work for me. The quotes have always been accurate and fair, and never have I had one of the employees come unprepared for a job. I was completley flabbergasted to hear that you were so unsatisfied; I can't even believe it at all!
All of the young men that have come to work in my home have been polite, professional, hard-working to get the job done accuratley as well as speedily; and I have absolutley never had a problem with the Master Gas-Fitter! He came to my home 2 years ago in winter and was so knowledgeable and honest, which is why I continued my business with HMS Plumbing. He was an absolute gem!
I would have to be in complete defense of HMS Plumbing, and hopefully my message can counteract what Gary had said...
Lauren
Woodbridge,Virginia,
U.S.A.
Never had a problem...ever!
#11Consumer Comment
Thu, January 17, 2008
I have used HMS Plumbing for several years for all of my plumbing/gas line needs and have been 150% satisfied with each employee every time they have come out to do work for me. The quotes have always been accurate and fair, and never have I had one of the employees come unprepared for a job. I was completley flabbergasted to hear that you were so unsatisfied; I can't even believe it at all!
All of the young men that have come to work in my home have been polite, professional, hard-working to get the job done accuratley as well as speedily; and I have absolutley never had a problem with the Master Gas-Fitter! He came to my home 2 years ago in winter and was so knowledgeable and honest, which is why I continued my business with HMS Plumbing. He was an absolute gem!
I would have to be in complete defense of HMS Plumbing, and hopefully my message can counteract what Gary had said...
Lauren
Woodbridge,Virginia,
U.S.A.
Never had a problem...ever!
#11Consumer Comment
Thu, January 17, 2008
I have used HMS Plumbing for several years for all of my plumbing/gas line needs and have been 150% satisfied with each employee every time they have come out to do work for me. The quotes have always been accurate and fair, and never have I had one of the employees come unprepared for a job. I was completley flabbergasted to hear that you were so unsatisfied; I can't even believe it at all!
All of the young men that have come to work in my home have been polite, professional, hard-working to get the job done accuratley as well as speedily; and I have absolutley never had a problem with the Master Gas-Fitter! He came to my home 2 years ago in winter and was so knowledgeable and honest, which is why I continued my business with HMS Plumbing. He was an absolute gem!
I would have to be in complete defense of HMS Plumbing, and hopefully my message can counteract what Gary had said...
Gary
Burke,Virginia,
U.S.A.
HMS Plumbing Ripoff Artists at $400.00 per hour Woodbride Virginia
#11Author of original report
Wed, January 16, 2008
"Methinks he doeth protest too much!" William Shakespeare on the guilt of a "ripoff artist." Beware Consumer of this company which will reap what it sows.
Robert
Bowie,Maryland,
U.S.A.
Anyone wonder why I refuse to accept checks?
#11Consumer Comment
Tue, January 15, 2008
The people who stop payment are the same ones who regularly bounce them. They are the same people who have no integrity, nor any sense. They want their own garbage parts used, and then complain about the installation when they fail to perform.
Robert
Bowie,Maryland,
U.S.A.
Anyone wonder why I refuse to accept checks?
#11Consumer Comment
Tue, January 15, 2008
The people who stop payment are the same ones who regularly bounce them. They are the same people who have no integrity, nor any sense. They want their own garbage parts used, and then complain about the installation when they fail to perform.
Robert
Bowie,Maryland,
U.S.A.
Anyone wonder why I refuse to accept checks?
#11Consumer Comment
Tue, January 15, 2008
The people who stop payment are the same ones who regularly bounce them. They are the same people who have no integrity, nor any sense. They want their own garbage parts used, and then complain about the installation when they fail to perform.
Gary
Burke,Virginia,
U.S.A.
Comment on HMS Rebuttal-
#11Author of original report
Tue, January 15, 2008
Consumers Beware of HMS Plumbing! They are so arrogant and used to ripping people off that they believe they are always right. Yes, I tried not to get cheated out of $400 but found that paying them and warning others would be the best policy. There are other Master Licensed Gas Plumbers in the northern Virginia - DC area. The Plumber who came to do the job right spent a few hours and charged a fair $225.00. He not only did the job safely, but brought his own tools and fixed the fireplace by replacing old bulky fittings with the right sized ones and did not charge extra. BEWARE OF HMS PLUMBING!!!
Hms Plumbing
Woodbridge,Virginia,
U.S.A.
Rebuttal response to Gary, Burke, VA
#11UPDATE Employee
Tue, January 15, 2008
HMS Plumbing provided a phone quote - flat rate of $385.00 to "Gary" prior to setting up an appointment to install a "Customer provided" gas log set. This price included removing the old set, and installing the new set by a Master Gas-Fitter. We do not charge hourly, or separately for each part or portion of a job performed. "Flat-rate" quote is just as it states. "Gary" set up the appointment with full knowledge of cost.
The 7-year licensed Master Gas-Fitter went to "Gary's" house with all necessary parts and tools to complete a customary/typical install. "Gary", per signature, authorized our work with cost quoted before beginning. HMS Plumbing installed the log set provided per instructions and with additional parts required by code. The product, Megaloc, is certified (ANSI/NSF 61) for use for Natural Gas. "The log set "Gary" purchased was defective. "Gary" signed our invoice as "Satisfactorily Completed"; and wrote us a check for full payment; as he knew in advance that we can not be responsible for products "he" purchased.
"Gary" waited 8 days and then put a "Stop Payment" on the check he wrote. He made no attempt to call our company to discuss this matter; he simply decided not to pay us. We performed all service contracted to do.
Contractor Beware!