Complaint Review: Hobbies Discount Team

 I ordered the product BlackMask™ - Deep Cleansing Blackhead Remover on 1/12/17. On 2/817 I received an email from Chris Oliver stating: " it is truly important to us that our customers receive their orders on time however; we were informed few days ago that there were some changes in the custom policies affecting overseas packages to arrive late. With that, we humbly ask you to give the carrier 30 more days for the arrival of your package. I know 30 days is too long but our marketing department is doing its best in negotiating to the custom office to expedite your order. " On 2/22/17 I received another email stating: "This email is just to confirm that your purchase from Hobbies Discount is on its way! You can expect your parcel to arrive in the next 2-3 weeks." It's 3/22/17 and I still have not received the item. I've reached out via email because there is not a customer support telephone number and no one has returned my email.