Complaint Review: Holder Ford Mercury

I have a 2003 Ford Windstar van. On 3/13/08 the front wheel bearings and hubs were replaced.

Fords warranty on parts and labor is 12 months/12000 miles.

On 11/5/08 the right front hub bearing was found by Holder Ford to be defective and was replaced free of charge.

On 4/1/08 the right front hub bearing again went out. I called Holder Ford and was told I was 2 weeks out of warranty, but to bring in the van for a free inspection, and maybe they could replace it for free.

I brought it in, and they confirmed that the right front hub was bad, and the van unsafe to drive. A call was made by the technician to Fords nationwide Customer Service. I was told they could not get authorization to do a free repair. They offered to do the repair at cost. ($147.00). I did not have the money.

I went home and reread all paperwork from them, including their warranty.

I called them back and told them they had made a mistake. It had not been 12 months or 12000 miles since they replaced their own defective part. It had only been 6 months. I was told at that time that the warranty goes back to the original date of 3/13/08.

How can this be? Their warranty is contradictory! It clearly states 12 months/12000 miles on parts and labor. The right hub bearing replaced on 11/5/08 THEY found to be defective. Their own warranty should apply!

Carol
Clearlake, California
U.S.A.