Complaint Review: Holiday Cruise Line

DO NOT USE THIS CRUISE LINE. I tried to cancel my $59 while still on the original call, as I didn't want to pay for extra hotel/car rental stuff, and they wouldn't let me! The original operator put his supervisor Stephanie (Employee #FL3026) on the line, and her response to my desire to cancel the transaction was "Then why did you purchase it in the first place?" She told me it was not refundable, as it had already gone through, which was a lie (I immediately called my CC company and they confirmed). She would not stop talking to listen to me (HORRIBLE customer service), and told me I could not speak to her supervisor as she was the only person in charge.