Complaint Review: Holiday Fury

I order two sweaters as Christmas presents on 11/26/16 and only after sending 12 emails was I informed they won't arrive by 12/25/16 (30 days later). My order number is 36083 and I paid for this order with a Visa card through Amazon Pay.

Your company markets ugly Christmas sweaters and you know your customers are purchasing these as Christmas gifts. Based on the hundreds of online complaints against your company, you knew you couldn't honor your shipping policy and guarantee your customers would receive their Christmas gifts 45-60 days later.

As a business you're required to inform your customers that you're 30+ days backlogged and will never be able to ship their presents before Christmas. You knowingly take money from your customers under a false advertisement that they'll receive them in time for Christmas. Then when your customers ask for a full refund you deny their request.

Your company is just a middle man and you outsource all of your work, only after you've received payment in full from your customers. Maybe you need to start investing in your business and stock your sweaters before the holidays instead of waiting till you receive your customers money through your shady false advertising practices. 

On Fri, Dec 2, 2016 at 8:27 PM CST, Customer wrote:

I ordered these two sweaters on 11/26 with Standard shipping but it doesn't appear they've even shipped yet. When will this order ship?

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On Fri, Dec 2, 2016 at 9:34 PM CST, HolidayFury wrote:

Hello Customer, 

Thank you for reaching us. Checking on the status, your order is currently in production. The current average turn around time on our shirt is 5-7 days from when you place your order until the printer gets the shipment out. Due to the nature of made-to-order sublimation printing, production might be delayed. Estimated times to ship are listed on each product page; however, delays may occur. Shipping usually takes 3-5 days. 

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On Tue, Dec 13, 2016 at 1:50 PM CST, Customer wrote:

Can you please confirm that this order has been shipped?

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On Fri, Dec 16, 2016 at 1:41 PM CST, HolidayFury wrote:

Hello!

Almost all orders have now been shipped and handed over to mail carrier. If you have not received a tracking number, please be patient for packages to appear in the system, as they are sometimes delayed after products are in the mainstream.

Thank you for patience and Happy Holidays!

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On Fri, Dec 16, 2016 at 6:58 PM CST, Customer wrote:

We ordered these sweatshirts as a gift for a Christmas Eve party. These sweaters were ordered on 11/26 and your company still hasn't provided us a tracking number. It's now been 21 days and 15 business days since I placed this order.

Again, these are Christmas presents and we need to receive them by 12/24. Can you please involve a supervisor, send us a tracking number and confirm that you've shipped our order? Thank you for your help.

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From: HolidayFury
Sent: Friday, December 16, 2016 8:00 PM
To: Customer
Subject: Re: Order #36083 confirmed

Hello Customer,

We are trying our best to minimize the delay as much as possible to reduce your trouble. We have started shipping out orders, and we are expected to complete all orders within this week or early next week.

Rest assured that we are working as fast as we can to keep up with the demands of our products. We will go ahead and inform you the tracking number once the item has been shipped.

We highly appreciate your patience and

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From: Customer

Sent: Friday, December 23, 2016 1:33 AM

Subject: Re: Order #36083 confirmed

To: HolidayFury 

Please refund my order in full if you're not able to guarantee the Christmas presents order on 11/26/16 will arrive by Christmas. Your company name is Holiday Fury, and you focus on ugly Christmas sweaters. That means you're busiest months are November and December! I'm astonished that you're company is so unprepared and an absolute disaster, during your two busiest months of the year. 

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From: HolidayFury 

Sent: Thursday, December 22, 2016 11:11 PM

Subject: Re: Order #36083 confirmed

To: Customer

Hi Customer,

We apologize we are unable to guarantee the exact arrival date of the sweater. We do not have the option to expedite the shipping as of this time. Rest assured that we are working as fast as we can to keep up with the demands of our products. You shall be receiving an email as soon as your order has been released from the production and we will go ahead and inform you of the tracking number once the item has been shipped.

We thank you for your patience.

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On Thu, Dec 22, 2016 at 3:04 PM CST, Customer wrote:

We need to receive this shipment by tomorrow. When will we have a tracking number? Also please make sure the order is sent overnight shipping so we receive it tomorrow.

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On Wed, Dec 21, 2016 at 3:05 PM CST, Customer wrote:

Has this order from 11/26 been shipped so we receive these Christmas presents by Friday? I need a firm confirmation and a tracking number today.