Complaint Review: Holiday Inn Club Vacations

We have grown increasingly concerned with our inability to use and or enjoy the resorts. We have attempted use with only a very limited window of time is available and often in places too far for us to travel. We have brought this to the attention of the resorts each time we have stayed. We have also brought to their attention that we should not have to pay additional fees to use the rooms and our points. We have already paid for the room and the yearly maintenance fees and the membership fee! Paying more money to simply check-in and or check-in early is ridiculous! 

We have asked for assistance and are only directed to buy more rather than given options to get out of it. We haven’t paid any fees and have recently received a ‘warning letter’ stating that the account will be sent to a foreclosure attorney. We are interested in speaking to this attorney and would appreciate his or her contact information.

We have not been provided any information or contact by Holiday Inn regarding our requests.