Complaint Review: Holiday Inn

We would love to continue our ownership and take vacations however even though we have reported the last few issues to the front desk, in surveys and to the management, nothing has been done. We are wondering if any action has been taken to fix the issues we endured.

 Galveston: I caught and killed cockroaches and took them to the front desk. This was in the morning. The front desk didn’t seem concerned and did not have anyone to come spray the room until late evening. 

 Galveston: The bathtub was shaky and the plumbing was obviously malfunctioning as the kitchen had a grotesque smell and again, obvious signs of little to no cleaning.

 Las Vegas: Thin walls and floors that allowed the slightest sound to disturb us as well as poor electrical systems as turning on all the lights in the room would trip the circuit and take hours for someone to repair.

These issues are unacceptable and as they were reported we would expect they were handled. However, we do not wish to experience them again. We want guarantees that Holiday Inn has addressed these issues and if we continue to book reservations at these resorts that we will not be exposed to these issues again.

Since making our complaints known in writing, we have still not been contacted about these resorts being updated or changed.