Holiday Inn/Orange Lakes Holiday Inn can't give me a reservation and then demands a fee to make a reservation! Florida
I am contacting the “club” as I am a newer member of the “club” and am not happy with what the “club” has been able to provide. I purchased so I could vacation more and so far all I have been able to do is call or look online for reservations. I can’t book a reservation. I can’t get what I want when and where I want. I am told there are fees to book a reservation.
Why I should have to pay a fee to make a reservation is absurd seeing as how I paid for the time already. I am told that 150,000 points aren’t enough for what I am trying to reserve. Again, I was told that 150,000 points would get me anything I wanted. I am not trying to get the presidential suite BUT I am trying to get a room reserved. The only things that are available are random dates and places no one would want to go. When I think of a vacation I am not thinking about the greater Nevada desert. I am thinking about the coastline, sunshine, and roll tides roll.
What makes this whole situation even more frustrating is that I received a warning letter threatening to send me to a foreclosure attorney because I am a few payments behind. Perhaps if there were something I wanted available with Holiday Inn I could have paid the money to use it. However, because I am not partial to cacti and rock formations, I elected to spend my money on a vacation outside of Holiday Inn and enjoyed the pleasures of being able to make a reservation, fee-free.
If Holiday Inn would like to offer what they promised, I’d be happy to extend some consideration that direction. However, if Holiday Inn cannot provide me the promised ownership benefits of vacation, I’d prefer to receive the options for buyback or resale.