Complaint Review: Holiday Inn Vacations

During our stay in Panama, which we were told was one of the prime spots to vacation, we did not experience the amenities that had been described. Instead, the “resort” was a rundown hotel. We were informed that the elevators wouldn’t work during our visit, we had to park under the hotel in a tight parking space that didn’t allow for the doors to open and we had to get out before parking, and we had to walk around the construction site to get inside.

The front desk was a joke as there was no one there. We waited and waited and often just left frustrated because no one was obviously watching the desk or there to assist guests. The building was being “worked on” during our visit and there were materials and debris all over making it difficult to even get to the rooms let alone get to the building.

The reason we made the investment for the timeshare was to save money. Now with the costs rising each year and the fact that everything you want to do or place you want to go requires a fee, this is costing us way more! We can make a reservation when and where we want with any amenity we want without having a timeshare. It has not helped us to become owners and we aren’t benefiting from it at all.

We have contacted Holiday Inn about no longer being owners but they have not contacted us about it other than to ask us to pay more fees.