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  • Report:  #1300851

Complaint Review: Holiday World of Dallas

Holiday World of Dallas Holiday World of Mesquite Sold us potentially dangerous RV Mesquite Texas

  • Reported By:
    Christopher — Richardson Texas USA
  • Submitted:
    Wed, April 20, 2016
  • Updated:
    Thu, May 12, 2016

Took my wife and 2 year old to look at a used RV, wanted to go home and think about it but with all the pressure provided by the friendly sales person we caved, bought the thing thinking it was going to be great.


First problem i had was when i got home and found the paper work from the original owner only to find out their "sale price" for the RV was what the original owner paid brand new off the lot, now almost 3 years ago!


A couple of weeks later i was looking around and realized the front two tires were worn down almost past the tread on the inside of both, signs of it needing an alignment or possibly front end work.  After calling Chevrolet to find out what was covered in the warranty (the sales person assured me we had before buying) i found out the van chasis was actually 2013, NOT 2014.  It was sold to us as a 2014, turns our the camper was 2014 but the Chevy part is 2013, so deduct a year off what was presumably left on the factory warranty.


Called HW sales guy and have got no where, they say it was inspected and sold so we're SOL on the deal.  


It just makes me sad, I sat there and told him we were going to take the thing across the country on our first trip and they let us leave out of there like we were good to go.  Under the current conditions we could have had a flat and a wreck and they could care less.


Basically the sales guy, Frankie Aguiar told us what whatever we wanted to hear to get us to buy the RV and sign the paper-work prior to leaving.  He even told us we would get about 12-13 mpg though he had never even driven one himself, everywhere i've looked thus far we're going to be doing good if we get 10.


I even went so far as to tell him what a bad experience we had when we bought a used car and didn't see the scratch down the side panel, he assured me they weren't like that.  No they weren't, they just let us leave with a potentially life threatening problem, not just a cosmetic one.


It makes me wonder what else could be wrong if they would let us leave with it with such and obvious problem (that i should have seen)


I also found out there is a factory recall on getting the transmission reprogrammed, should be an easy fix though.  


Do yourself a favor and google them, look around if you don't believe me, you'll see the other horror stories we should have seen prior to doing business with these slimballs.

1 Updates & Rebuttals


Follow to previously posted bad report on Holiday World RV

#2Author of original report

Thu, May 12, 2016

After further research and phone calls, apparently it's not uncommon to sale an rv where the camper is one year and the vehicle chasis is another.  The chasis is manufactored then sent to the rv place for assembly so in my case, the chasis is 2013, then sent to get a 2014 camper shell, live, learn.

After discovering the tire issue mentioned previously, i later found out the camper was leaking when it rained.  Contacted the sales associate again, he let me know we could actually bring it back to them, that they would cover, however, i was reluctant to ever go back over there at all.

I began to research how to address this issue and found out apparently you need to reseal and check the roof every 6 months, ordered everything needed to do this, then a couple of days went by while waiting for the supplies, the GM called from there and told me he was actually out of the country when all this went down and that the sales associate, Friankie, has actually got with him as soon as he returned and told him all about our problems and that they needed to do something.  He said there was a temp manager there from out of town and for me to bring the rv back and they would take care of it.

They replaced both front tires, got the alignment fixed, changed the oil in the generator, and completely resealed the entire roof.

We can't wait to get her on the open road and feel much, much better about the whole experience now.

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