Complaint Review: Hollywood Color Contacts

 WOW! These people at Hollywood Color Contacts have been ducking and dodging my phone calls AND emails since they shipoed me every wrong color of contacts that I DID NOT ORDER. But today, someone actually answered the phone. A man who was, without a doubt, the most angry and mean person I've ever come on contact with. He yelled at me before I could even begin to tell my story! I was and still am completely shocked!!!

I asked him why he was being so rude to a customer, but he just continued to yell and scream over me. He asked me what I wanted. I told him I only wanted them to ship me the colors I did order. He told me no. He said that he wanted my name so that he can give me a complete refund and be done with me. I felt like I was sucker punched. I asked him again why he was yelling at me and he simply told me good luck. I don't expect to see a refund any time soon, especially since it took a good 7 weeks until I was able to communicate with anyone there.