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  • Report:  #501572

Complaint Review: Hollywood Tans

Hollywood Tans I bought a 3 month unlimited tanning package & 3 bottles lotion denied tanning access after 1 month unless I bought more lotion. Brodheadsville, Pennsylvania

  • Reported By:
    Kim — Effort Pennsylvania USA
  • Submitted:
    Tue, September 29, 2009
  • Updated:
    Tue, September 29, 2009
  • Hollywood Tans
    Route 209
    Brodheadsville, Pennsylvania
    United States of America
  • Phone:
    402-3942
  • Category:

I purchased a 3 month unlimited tanning package and 1 bottle of lotion on July 8, 2009.  On the 21st of July, I purchased a 2nd bottle of lotion because I didn't feel like I was getting a good tan.  On the 28th of July, I upgraded my package to a stronger tanning level and another(3rd) bottle of lotion.  On August 11, 2009, I walked into Hollywood Tans in Brodheadsville and the 22 year old kid and owner, Joey, told me that I had to purchase another bottle of lotion(which would make it 4 bottles in 1 months time) because they expire in 1 month.  I was then denied access to tan unless I bought the new lotion.  That is 3 bottles that they won't let me finish using that I bought from them.  I called the company that made the lotion and they said that the lotion is good for 18 months once it was opened. 

When I purchased my 3 month package, not Joey or anyone else that works there told me that I would have to buy a new lotion for every month I tan.  On the contrary, Joey told me that their lotion never expired.  The Brodheadsvill location in which i go to never had clean towels, no soap or paper towels in bathroom.  They do not clean the booths. 

I find this to be outrageous and should not be tolerated!! 

p.s. my 2nd and 3rd bottle were purchased at later dates and I didn't even have them for 2-3 weeks let alone a month before they wouldn't allow me to use them(so they still should have been good by their "1 month standard")

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