Hollywood Video ripoff: They lost the video, one of two I returned at the same time and now want me to pay for it. San Diego California
I returned 2 videos at the same time which I carefully checked to be sure the correct videos were in the matching case. Then I received a card saying I had not returned 1 video, just the case. I carefully check all cases before returning to make sure the correct video is in each one.
I called the store and was told either I pay for the missing video or I can no longer rent any more. As I said, I am very careful not to accidently put the wrong video in a case so returning an empty case is rediculous.
Either they clear this up or they have lost another very good customer. For years we have rented many many movies.
Camille
San Diego, California
U.S.A.