Complaint Review: Holsted Jewelry

I was watching Price is Right on day and played the play at home game ,not knowing when I won this ring by getting the answer right I was going to be opted into buying a piece of jewelry every month. When I found I was charged for this 60.00 I contacted company to be told they have senrt the refund back to my card,which is a lie because they refunded me back the 3.00 shipping for  the prize I never got in first place. They are now saying it takes 5 days to get refund my problem is that was my 10 yr old xmas present money as I am disabled adn cant afford much but all he wanted was a titanic lego set thing on Amazon and now because of this company I can not get it fo rhim because the money wont be back on my Direct express card for more than 5 days or so. He is only 10 how do you explain to a 10 yr old that is a really good kid and makes good grades at school that santa didnt come on Christmas Day? I am so heart broken right now that I can not even get him the one lil thing he asked for because of this company . I could order item once money comes back on card but it just wont be same as it will not be here in time for Christmas so it really does not matter. I ma very upset you ask to speak with a supervisor and for sum reason there isnt one how nice.  I spoke with one supervisor but all he wanted to do was argue with me and say there was not any other supervisors to speak with. I strongly suggest that NOONE buys anything from this comapny, my mom purchased a ring it was pretty really pretty a topaz ring well she didnt even have it a week and one of the diamonds fell out are you serious? What a RIPOFF for real . All I wanted was my money back so I could get my 10 year old one gift now I CANT EVEN DO THAT BECAUSE OF THIS COMPANY. FEELING VERY ANGRY SAD AND UPSET