Complaint Review: Home Advisor Inc.

I was contacted by Mariela Lazo (online marketing consultant of home advisor) on Jul 17, 2014 to offer their services for leads matched to my business they had different plans for length of contract. I opted for 3 months at $80.99 plus the cost or each lead matched to my business. After a few weeks of signing up I discovered that what they offered was not delivered. I was sent leads that did not match my services and leads for clients I could not get a hold of therefore were useless and I was charged for them.

I immediately contacted Mrs. Lazo on Aug 8, 2014 to inform her of the situation and to request proper credit of their charges. This continue to go on for the following months. Once I realized that their services was not what they promised. I decided to request cancellation prior the end of the 3 months I signed up for. Again I contacted Mrs. Lazo on Sep 30, 2014 my exact words on this email were.

 “I like to cancel my advertising with you at the end of the 3 months. I have not gotten any business and it is not working for me. I also like to request a refund for the last lead as there was nothing that could be done with the lead. This client was thinking about buying the house and was not even the home owner therefore not authorize for any repairs. The client wanted an estimate over the phone for us to figure out, if there was an existing sewer from the city or septic tank. This type of services are not listed on what we do. But if they were again there was nothing that could be done as this was not the home owner”

Home advisor continue charging me even when I had requested cancellation in a timely manner. On Oct 20, 2014 I once again contacted Mrs. Lazo with the following. “Please close my account I do not want to see charges on my bank account from you guys I will start disputing them because I have previously requested a cancellation. Please use this email as a 2^nd request. Also send confirmation of cancellation. Thank you I appreciate your help.”

Mrs. Lazo replied that same day Oct 20, 2014 with “They should have cancelled, please contact 877-947-3639 ext. 7275. After this they continue to bill me and sent my account to collections for none payment. I don’t know how Home Advisor can get away with this. This practices should be illegal. I did my part to request cancellation in a timely manner. Home advisor failed to cancel my account, therefor I’m not liable for their mistakes of not closing my account when requested or for paying them a penny. I have documentation of everything stated. I saved all emails and have all records to prove I’m 100% right. I also did some research online and I’m not the only one complaining about the exact same problem. Home advisor continues to charge their clients even after a cancellation request. It is time for them to stop their malicious business practices. I hope this will help those planing on signing up with home advisor as a service provider. STAY AWAY!

John