Complaint Review: Home Annex - HomeAnnex.com

I'm sorry this is such a long email, but hope you'll take the time to read it over. I have had a similar experience with Home Annex, and I have discovered a huge number of negative opinions on various rating sites.

I received the several small items I ordered right away, but the larger items in the same order, and others in two subsequent orders have gone into the Home Annex black hole, I guess. There is about $1000 in merchandise I have yet to receive and I have received no status updates whatsoever.

I am proposing a joint action. I will be contacting the Brooklyn District Attorney's office this week if I don't get a satisfactory answer from Home Annex by tomorrow. I'm not holding my breath. I encourage you to contact the DA as well.

No other honest buyer should have to go through such a hassle over what should be a straightforward transaction. And a simple online purchase shouldn't linger unresolved for months with no explanation. It's been 12 weeks for me and there has been no response to repeated emails and phone calls.

Here's what I think is going on: I have a feeling Home Annex is nothing more than a web site and a small number of phone answerers. There is virtually no shipping department and no real office to speak of. There is absolutely no warehouse or stock of any kind.

After a customer places and pays for an order, the order is MAYBE sent to the manufacturer for fulfillment, but often it is just left in the files. The only thing Home Annex guarantees is a decent looking website. They take our money and then they lie and stall in hopes that you'll just give up. I hope you won't.

There is something very fishy is going on at Home Annex. After 25 minutes on hold today, I spoke with 'Michelle,' who did not follow through and call me back as she promised. I also spoke to a man named 'Zuren,' after another 25 minutes on hold, who promised me an email within 15 minutes. Of course, the email never came.

I am at the end of my rope. Please email me back if you are interested in bringing these stinkers to justice. Thank you.

Knip
Los Angeles, California
U.S.A.